- Mexico Holidays
- Puerto Morelos
- Sensira Resort and Spa Riviera Maya
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Sensira Resort and Spa Riviera Maya
Mexico, North America
Puerto Morelos
This outstanding hotel is set in North Riviera Maya, just 10 minutes from the Cancun International Airport and 15 minutes from the hotel zone. No matter whether you go with family or friends, Sensira Resort & Spa Riviera Maya All Inclusive was specially created for your comfort and relaxation, facilities for all ages: 4 a la carte restaurants, 1 buffet restaurant, 2 snacks, 5 bars, 4 pools, convention center, aquapark, minigolf, spa & fitness center. Sensira Resort & Spa Riviera Maya All Inclusive was built in 2019.
Facilities
- Tennis
- Billiards
- Spa treatments*
- Massage*
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent3,327 reviews
Excellent
72%
Very Good
14%
Average
6%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Terrible communication and failing to refund after in person approval.
Terrible communication. We cannot get ahold of anyone at the resort. We went in person on August 2nd to cancel our reservation. They were very helpful and approved the refund in person; then, after weeks of no news, both Expedia and I have been trying to contact someone, but they will not answer any phone calls or respond to any attempts to reach them. I am incredibly disappointed because, in person, they were so helpful and reassured us that they were happy to refund the trip, and now we are stuck with a charge for a resort we didn't stay at and no way to reach them.
Do not book at this resort because if anything goes wrong or you need to talk to someone, you cannot reach anyone by phone.
If they contact me after seeing this review, I'd appreciate it, and I would be happy to take this bad review if they can set things right.
For the resort: My name is Ashley Parulski and my stay was booked for August 2nd to 5th, you can reach me from my phone number or email on file.
Ana is a star
Ana was amazing . Made sure I was taken care of and so helpful figuring out the menus.
Service
Our server Julia made sure we were taken care of during our dinner.
Steakhouse
Super service avec Fidel au steakhouse !
Review by sylvie1860 Quebec City, Canada
Great service! Irving and Samuel were amazing and did everything they could to make sure we had a great experience. Th
Great service! Irving and Samuel were amazing and did everything they could to make sure we had a great experience. They were attentive, friendly, and went above and beyond for us. We truly appreciated their excellent service and hospitality. Highly recommend!
Review by Vicky B Ronkonkoma, New York
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