Prama Sanur Beach Bali

At first, we were given a room that was far below the standard we had paid for, with a view directly onto a blank wall only about 2 metres from the balcony. We requested the room category we had actually booked and, after a very frustrating struggle, we finally managed to get it.

Unfortunately, the experience did not improve much. The cleaning was superficial, and the towels were old, worn out and of poor quality.

The breakfast was rather disappointing: a long queue for omelettes, stale pastries, just a few fruits and some cut vegetables which were almost gone 30 minutes before breakfast ended.

The beach was also very dirty, with too few sun loungers. The mattresses were wet, dirty and extremely worn out.

Calling this a 5-star hotel is, in our opinion, a joke. We paid a lot of money, but the services were very modest and far below what we expected from a 5-star property.

We do not recommend this hotel. Unfortunately, the price was high, while the quality of the services was disappointing.

First time staying here. Location: ok but is definitely on the quiet end of Sanur so bit of a walk to Main Street with all the restaurants and cafes however there is an electric bus that passes by the hotel every 20 mins. Instead of buying a ticket you can just slip the driver $1. There’s heaps of cheap warungs to eat at on the beach. Wouldn’t choose to stay this end of Sanur again Hotel: lots of middle aged people here who get up very early to put their towels on the sun loungers so getting a sun lounge is difficult as there aren’t enough. Also not enough shade umbrellas and the ones they do have aren’t very big so don’t give much shade. Hotel is beachfront with no road in between which is nice however can get windy. Wifi is sketchy especially next to the pool so I gave up and used my data roaming as was getting too frustrating Rooms: a little dated but still ok. Mattress is comfy and pillows are glorious, best I’ve experienced in Bali Breakfast: is disappointing especially after experiencing the breakfast at Legian Beach Resort which is superb Here I’d rate it a 5/10 though location of breakfast is nice overlooking the beach and pool Pool: the main adult pool in huge, deep and quite cold. Plus there is only one set of steps the rest are ladders. I’ve watched people struggle getting out using the ladders. Though there is a disability ramp. Have hardly gone in the pool because it’s too cold. Kids pool and play area is great for families with lots of fun things for the kids, would definitely recommend this hotel for families