Mercure Bangkok Siam

I had recently stayed in the Superior Queen Room for 7D6N with the first 2 nights as 2 guests and the remaining 4 nights as 3 guests.

Overall, we had a pleasant stay. All the reception, housekeeping and concierge staff were exceptionally friendly, warm and helpful throughout our stay.

The room is not particularly large but the size is reasonable and comfortable enough. Cleanliness was also good. However, the pillows were a disappointment as they were far too soft. We requested firmer pillows but were still very soft. For the third guest, the additional bed was converted from the sofa,which was not very ideal. It would be much better if the hotel could provide a proper rollaway bed instead.

The breakfast buffet was excellent with a good variety of tasty food. Breakfast starts at 6AM, and all the dishes were already fully prepared and available right on time which we really appreciated.

The hotel's location is also very convenient. There is an escalator to the National Stadium BTS Station just to the right of the hotel entrance, making it extremely easy to get around. There is also a 7-Eleven on the ground floor of the hotel. Although it is small, it carries sufficient essentials. For more options, there is a larger 7-Eleven less than a 2-minute walk away on the left side of the hotel entrance.

One thing to note is that Ibis and Mercure share the same ground floor but the Mercure check-in lobby is located on Level 9.

Despite the soft pillows and less-than-ideal extra bed, the excellent staff, great breakfast and convenient location made for an enjoyable stay overall.

This was my family’s first time visiting Thailand, and the team at Mercure Bangkok Siam made the arrival unforgettable. From the moment we walked in, the welcome was warm, friendly, and full of genuine hospitality.

I want to give special recognition to Proud and Ellie on the front desk. They were both brilliant, but Proud deserves an extra mention — she was fantastic with our two young children, instantly putting them at ease after a long journey. Her kindness, patience, and natural way with kids made a huge difference and set such a positive tone for the start of our stay.

Check‑in was smooth, efficient, and personal. Proud and Ellie struck the perfect balance of professionalism and warmth, and it truly felt like we were being welcomed into a home rather than just a hotel.

A wonderful start to our trip, thanks to a wonderful team.

Thank you and see you again soon.

Located right next to Exit 1 of National Stadium BTS, the hotel is right in the middle of the shopping district, yet the rooms are quiet, giving me a really good rest both day and night.

Breakfast is a really huge spread of Thai and international food. My favourites are the blueberry yogurt, fresh fruit and salad. I love the way the perishables are kept fresh and cold in fridges, so it doesn't spoil so easily.

Here's the staff who made my stay absolutely wonderful: Snooker, Joy, Sakky and Trainee Beam at Eight Restaurant; Dej at the Concierge at Level 1.

I am definitely going to stay here again!