Royal Hoi An Mgallery

This hotel exceeded our expections during our Vietnam trip of 2 wks . It has its own style. Entrance is from an inner street though the hotel is on main road oppo the river. One gate is on the main road also with an ATM outside. As you enter the the town this is perhaps the first big building on the main road. No issue on any count. Room quite good, big with a small balcony facing the river. During our two nights stay it rained continuously during daytime but cleared in the evening. That in a way helped us in having a look at the property and click some pics of the property. And main touristy activity like boating, night market all are worth seeing at night only. Staff are good , helpful. The girl at the reception guided us. She speaks good english. She is local , so knows the area. We did our shopping as per her guidance and it was really good. BF is good. All girls are helpful. We like to have something freshly prepared. Being vegetarian that is a problem sometimes. But they prepared noodle soup for us.. That was enough. So many thanks.

Pros 1.The room we booked looked exactly as expected. 2.Bell man Anh was very nice and welcoming

Cons

1. Staff aren't at all welcoming, the check in process was a joke.They ask you to provide a 1million dong guarantee per night you are staying with them, when we pressed them what this guarantee was for the concierge staff member could not clearly explain to us, also i was annoyed as they never disclosed this fee when we initially booked them. Do yourself a favour if they ask for your card just say no thats what we did.
2. The buffet was decent but the lunch and dinner menu was not appealing. I would recommend eating out as there are some amazing resturants that offer a better price and more variety.
3. The bidet in our room was leaking when we raised it with the hotel staff they repaired it quickly but still not the best experience.
4. When we were checking out the process felt transactional, the staff again did not smile and it just felt like below par.
5. The rooftop pool in the day, felt like a wasted opportunity. No music, no staff to provide refreshments.
6. The gym was very basic, we would have like if they had water bottles instead of the water cooler which looks like it doesn't get Changed often.

Overall Hotel Royal made us feel like all they cared about was taking our service but outside of that the experience felt cold, staff need to be better at the basics of greeting and making people feel guests not just room fillers.

Fantastic hotel, with lovely helpful staff. Its in a great location, only a 10 minute walk to the centre of Hoi An, and a 10 minute drive to the nearest beach. Its a beautiful hotel, inside and out, with very nice rooms & large comfy beds. Great breakfast. The particular highlight was the roof top bar with the swimming pool. Perfect place to go for some sunset drinks and after dinner drinks. I would definitely stay there again when we go back to visit Hoi An.