Louis Imperial Beach

Excellent hotel staff friendly and courteous. Food selection excellent. Rooms are comfortable and clean

Excellent hotel, lovely staff, friendly and helpful
Wonderful choice of food, lots of choices
Only problem we had was WiFi connection but reception staff were quick to help when it happened

A wonderful hotel! Such helpful and friendly staff and management, couldn’t have had a better service anywhere. We had a third floor full sea view room, very spacious and well worth the extra cost.

Our first visit to this hotel & we were very pleased with it..friendly staff & lovely surroundings. Will certainly go back

An indoor pool that WAS heated. Most other things do not concern me. Overall, the hotel was good.

wonderful hotel and fantastic staff.

Fantastic food, fantastic staff - from the Manager to the room cleaners. All queries were dealt with very quickly. Only one complaint, although the food was excellent - it was not hot enough !!

Excellent Hotel. Friendly, helpful and professional staff. Food and service excellent. Outdoor activities great for those who want them. Would recommend.

My favourite place to holiday in November!

The hotel was excellent in every way. The staff were friendly and helpful. Management were avaiable to discuss any issues.
we will return.

No complaints, this is our 2nd time and we will book again next year.

Fantastic hotel with wonderful staff in a great location. Cannot fault it!!!

Excellent hotel.

We enjoyed our time away.

We were delighted with the hotel. The staff were friendly, efficient & helpful & the choice of food was first class & plentiful.

We always look forward to returning back to
Louis Imperial Hotel, it feels like a second home to
my husband and I. The staff are always very
welcoming and work very hard to please their
customers, nothing is to much trouble for them.
The food is always excellent and plenty of choice.

A good service and value for money. Nothing was too much trouble from the staff at the hotel.

Some of the hotel rooms have difficult to access power sockets for the recharging of tablet computers and other modern must have items.

Third stay in this excellent hotel. Fantastic holiday all round.

At this time of year, the hotel is not crowded which suits us. May be different later in year. Pleasant and helpful staff.

Very friendly hotel nothing too much trouble.

Imperial Beach delivers exactly what we want. It's a welcoming hotel where guests' needs and wishes are a priority. Management and staff combine to make it so.

Everything as good as usual

Manager and staff friendly, loving ,caring and welcoming as always

Very good. Food, spoiled for choice. Staff are friendly and helpful. Housekeeping kept room spotless and tidy. Some public areas required vacuum cleaning.

This hotel has the most friendly staff of all the holiday hotels I have ever stayed in over many years.

this is my 5th year and I find this Hotel and its grounds excellent, and have already booked for next year.

The new swimming pool and sunbathing area are an excellent addition to the hotel facilities.Pity the fourth lift has not been installed,rumour has it it will be next winter.

The staff at the Louis Imperial Beach are extremely friendly and helpful. Nothing is too much trouble.

The refurbishment is excellent and staff exceptionally friendly and helpful. Compared with previous years the entertainment was well below par and excessively noisy; the lobby, bar and entertainment areas and restaurant invariably cold and draughty. Food, as always, very good, varied and hot. However, unlike previous years, two criticisms: the bacon was not true bacon but formed and tough b) the fried eggs are consistently abysmal - broken yolks, hard and over cooked. Training and more care needed. A major plus this year: hot drinks available in restaurant after all meals and the addition of the very successful Japanese restaurant.

staff was very good nothing to much trouble

Great hotel with fantastic staff who will do anything to make your stay more enjoyable.
Really good location for walking into Pathos Harbour along the lovely coastal path.
The breakfast food is varied and plentiful but some nights the evening meal was not that special. The salads bland and uninteresting and the 'hot' food lukewarm and tasteless

This is the second time we have visited this hotel and cannot praise enough the staff and Animation group. We were made very welcome and enjoyed the companionship of the staff and fellow visitors.
Mercury itself is an excellent provider of holidays. We have been with you for many years now, mostly to Australia where our stay at Turtle Beach Resort on the Gold Coast has been really brilliant and affordable. I think in all, you have been providing us with really exceptional holidays for over 12 years now and long may it continue. Thank you.

I enjoy returning every November when temperature is ideal for elderly guests. Staff cannot do enough to help. It is wonderful to meet up with the same guests and staff each year. It feels like a home from home.