The SoCo Hotel

However, we were not given a menu and the telephone in our room was not functional. We reported this to management several times, but it was not fixed.

• Because our telephone did not work, we had to leave the room to go to the front desk to both remind them the phone did not work, and to request food service. We were then chastised for leaving the room.
• I was 10 weeks pregnant at the time, and on the first morning - having not received a menu and no one sitting at the front desk, We went to the restaurant to get breakfast. A manager later came to the room to remind us that we were not allowed to leave the room for any reason. I again requested a working telephone and access to food and drink.
• The hotel was very dirty, not maintained, and sits right next to a very noisy road. We took a video (unable to load the video to this site). Persistent honking that did not cease day or night; there was no “rest” or sleeping for us.
• Even though this hotel mandated masks for guests (understandable), many of the staff did not wear a mask or wore it under their chin. We took several pictures of staff not following their own mandates.
• We paid over $1750 to stay here for three nights. We certainly had an expectation that it would be clean and a positive experience for us overall.

On the second day of our 3 night stay, we made the decision to depart. The lack of access to food, clean drinking water, no telephone, and downright mean nature of the staff left us no other choice. My husband flagged down a staff member who was able to call a Manager not on property. When advised of the conditions causing us to check out early, she apologized and offered a refund for the remaining two nights of our stay.

They never processed the refund. We followed up directly with the hotel and with Hotels.com (how we booked the reservation) and The Soco Hotel refused to respond either to phone call or to email. We’ve opened a case under my AMEX Platinum card also. To date, we have yet to receive compensation for the early departure or any response to our awful experience. To make matters worse we were on our honeymoon, yet were treated like we were inmates in a prison. (And I do not make that comment to be dramatic - I was in tears.) AVOID this hotel. I will update this review if they decide to respond to us, the booking agency, or Amex to make this right.

I will start with the positives. The staff are awesome. Very friendly. From the moment you walk in everyone is cheerful and smiling. We were not happy with our original room as it was right behind the check in desk. You could hear phone conversations and the cars on the street. They did move us to a higher floor. The food was good but very limited for each meal. 3-4 options for apps 3-4 choices for entree. The liquor selection was bottom shelf and I mean really bottom shelf. No wine or champagne at the bar. Only select wines with dinner. They didn’t even have cranberry juice. That is not the fault of staff at all. They did the best they could. The beach was covered in seaweed, again not their fault. It is still on the Atlantic side so it is rough. We went to the boat yard each day to enjoy a gorgeous beach. They didn’t even put bottled water in the room. You had to ask and they gave you two bottles. There were a few other couples that were happy with the hotel. We would not stay here again, again, not the fault of staff at all. They and the food were the two good spots about this hotel. Special shout out to Michelle, Shane, and the taller Michelle (that’s what she goes by!)!