Almyra

The Hotel is stunning and very clean. The location is perfect. Very central to everything. The staff are helpful and friendly. The food was amazing in all the restaurant’s. It was a relaxing atmosphere, but it is important to acknowledge there are families with young children especially when we went in August. The area is beautiful and the beach and sea are great. A big thank you to Eleni at breakfast made us so welcome and was so lovely. All staff work extremely hard and want to thank them all for everything they did. The rooms Are lovely and would recommend a sea view beautiful view of the sea.

I’ve been coming here for years and my last visit was a total disappointment! A true test of a quality property is how they handle complaints or cope during busy times and when they fail to provide the expected services and facilities to humbly admit their shortcomings and say sorry and offer compensation. What really disappointed me was that after having stayed here dozens of times over many years they completely disregarded my constructive criticism and valid complaints of poor cleanliness and bad maintenance. They refused to give any discount or compensation and said it is their policy not to. They also brushed off my valid complaints and tried to make excuses for this. This I find totally unacceptable and unethical. I had to spend a few hours speaking directly to Marriott who finally offered me some points as a goodwill gesture which hardly makes up for my bad experience and then the hotel pretended they decided to do this when in fact it came from and was offered by my ambassador. I saw a cat with a dead mouse on my terrace, filthy overflowing bins and messy pool areas with glasses, junk, towels and rubbish scattered everywhere which nobody cleaned for hours after the pool officially closed. The sauna was broken and I injured myself and the steps leading to the bathrooms were so slippery I almost fell. There were no warning signs or anyone to clean the facilities. When I highlighted these issues to the hotel they just tried to deny it and say it was ‘just before they fixed it or cleaned up’. But this is not true as it was taken hours after the pool was officially closed and there was not a pool attendant or cleaner in sight. Furthermore they allow children to swim unsupervised in the adult pool. As far as I know, by law, a lifeguard should be on duty at all times during official opening hours. And if they permit people to swim after this time they should provide lifeguards as a legal requirement. There is never a lifeguard on duty at either the indoor or outdoor spa pool. When I enquired about this the hotel refused to reply to my email about this policy and the legal requirements. The hotel management furthermore allowed two outside guests to use the infinity spa pool without charge for two days and despite this there never asked them to leave which was also a serious safety issue as they had no idea who these people could be and the one guys looked quite aggressive… whereas as I, as a loyal ambassador guest am made to pay €40 for any friend or family to join me. Thinking back there were many other times when management didn’t care about their guests wellbeing. One time I knocked my forehead till it bled from the very sharp edges around the square bathroom light next to the small round mirror, but management brushed it off. As a design hotel they should have thought about this as it’s dangerous. Another time I got injured in the shower due to sharp edge of the towel rails and small space to walk out the shower. I also knocked my leg till it bled on the edge of the wooden bed frames which jut out and have very sharp edges and were hidden by the duvet cover but a previous manager said I should be more careful. All these experiences add up.. You would think a design hotel would have better design & safety elements. On a recent BBQ night they ran out of lamb and put pork in the lamb dish which I was not made aware of and I felt sick after eating this as I was expecting lamb and don’t eat pork. No apology or refund was given for this either on my last visit. I have never asked for a cent or any points before this recent bad experience and generally don’t like to request this and would rather wait to see if they are prepared to make good. This type of double standards and general poor management and maintenance has led me to now view the hotel as closer to an average 4 star property at most with 3 star service in a 5 star location with overworked, stressed and despondent-looking staff trying to provide their usual 5 star service, but clearly failing as they buckle under the pressure of the situation. As a guest I found this environment very sad and stressful and the many negative experiences add up. They clearly need a shake up here as the property is looking old and poorly maintained. But worst of all is their refusal to accept their mistakes or make up for it. This used to be one of my favorite properties, but their arrogant attitude, poor quality & lack of customer service and management has drastically affected my opinion of a once great hotel that now needs a complete makeover and management shake-up.