Hilton Malta

We have stayed at the Hilton Malta several times in the past, and a few years later we also had a wonderful stay here. The hotel is at a great location, in St Julien. The hotel and its surroundings have become even more beautiful than I remembered. I think this is the best hotel in Malta. Everything was spotless. The rooms were impeccably clean, and the pool areas were always perfectly maintained.

We had half-board accommodation and both breakfast and dinner was perfect. And what I really liked that there was no need to compete for tables, as the staff efficiently escorted every guest to an available table. The food was delicious, fresh, and offering a great variety every day.

The Executive Lounge afternoon tea was another highlight. Every day featured a carefully selected menu with great attention to quality and variety. The entire staff was consistently professional, friendly, and always willing to help with anything we needed. I can only recommend Hilton Malta to anyone looking for an outstanding holiday experience. I look forward to staying here again in the future.

Our family stayed at Hilton Malta for five nights to celebrate several birthdays—mine, my spouse's, and my niece's—and overall we had a wonderful experience.

The hotel itself is beautiful. The location is excellent, with easy access to the pools, beach, restaurants, and nearby attractions. The facilities are well maintained, and we truly enjoyed our stay.

The only disappointment was the check-in process. I had reserved two rooms and had communicated my room preferences in advance. One front desk agent initially assured me that the requested rooms would be available, so we waited for about three hours. Unfortunately, when we returned, another agent seemed unaware of the previous conversation and asked who had spoken with me. In the end, we were assigned a lower-category room with a garden/building view instead.

As a Hilton Honors Diamond member, I understand that upgrades are based on availability. However, what was frustrating was not the lack of an upgrade itself, but the inconsistent communication and expectations set during check-in. My advice to the hotel is to improve communication among the front desk team and to be transparent about room availability from the beginning. It's always better to under-promise and over-deliver than to create expectations that can't be met.

That said, two team members truly made our stay memorable. A heartfelt thank you to Benita at the Executive Lounge and Ye Yint Kyaw at the Front Desk/Night Audit for going above and beyond to make our family's birthday celebration extra special. Their genuine hospitality, kindness, and professionalism stood out, and they are wonderful examples of exceptional customer service. I hope their dedication is recognized and serves as an inspiration to others.

Despite the rocky start at check-in, we had a lovely stay and would happily return because of the beautiful property and the outstanding service provided by these exceptional employees.