Aqualuz - Suite Hotel Apartments

In the sticks & away from everything. Unhelpful curly guy at reception. 3rd day here and both our tvs never worked!! No water fountains to refill your water bottles. Air con working intermittently: curly reception guy condescendingly explaining that the balcony doors need to be shut for the a/c to work. A 5y.o. would know this!! Air con always shuts off at night and it has been 25/26 degrees in the past few days.. we are literally boiling here!! Ownership not taken, no one knows what is going on with maintenance issues. 1 bus per hour to get into town.. this is turning out to be a nightmare.. luckily the hotel is dead, so there is no noise, apart from random kids at the pool. The gym receptionist did not acknowledge us, until we waived at her at the reception desk. Gym is shut most hours, and pointless to even go. Slthough she was just googling stuff, she could not show us the equipment and there was no one else to take us round. This place is unbelievable!!!

Very disappointed. It’s four star hotel but defo not. Card would not work entering apartment, and when it did it wouldn’t turn on lights. Safety deposit box would work every now and again but then stopped. When we rang reception no answer on all occasions. Walked to reception but no one there but the receptionist. The receptionist got it sorted but it was a part of my holiday I didn’t want to wait in for maintenance. Every minute of my holiday is precious. Smell of dirty mop at the breakfast area bad 🙈 1 small bar of soap, very little toiletries. No coffee/ tea etc . On this occasion it was very disappointing 🙈. This is not a four star hotel

First impressions are good, a smart reception and lounge area, helpful reception but rating this 4 star is too much. First the good points: great location, handy for the town , restaurants etc. plenty of sunbeds, pool kept clean ( but it’s not heated) decent breakfast and eating area is kept clean with friendly staff ( note that there is rarely any daily variety so it can feel limited after a time) Our bed was comfortable Negative points : No restaurant, just a soulless snack bar with a canteen feel furniture in apartments was badly chipped and careworn maintenance is poor, our bath leaked, the front door wouldn’t close properly, no kitchen sink plug ( so not easy dishwashing) Fridge had shelf missing Kitchen inventory was lacking - no teaspoons, corkscrew, wine glasses etc Outside light and corridor lights didn’t work All of above were eventually rectified- except the lighting which was still off at the end of our 3 week holiday Cleaning was superficial, towels & linen changed & rubbish bin emptied but only a swish of the mop as far as cleaning was concerned The endless jazz music played from 8am to about 22.30 ! Loud enough to permeate our apartment and veranda - no such thing as quiet time When the upstairs apartment garden watering system came on , our veranda was flooded. We reported it 3 times and eventually we had to repack our belongings and were moved to another apartment ( which was disruptive … thought they would just fix the watering!) We wouldn’t return, it’s run in a reactive “ on a shoestring “ way. Great shame, it has huge potential and it’s in a great location