Palia Las Palomas

Overall, our stay had both positives and negatives. The beds were very comfortable, and the newly renovated swimming pool is a nice addition to the hotel.

Unfortunately, the food was disappointing. Most of our group became sick at least once during our stay, which significantly affected our holiday. The staff also came across as unfriendly and inflexible. For example, we were not allowed to bring a small ball into the swimming pool, and the pool area was not cleaned regularly. We were also refused breakfast just 10 minutes before the official opening time, even though we had an early departure.

While the rooms and beds were good, the quality of the food and the lack of hospitality mean we would not choose to stay here again.

Hotel is in need of an upgrade. No TUI rep at hotel when we arrived. Room extremely small for four people, pull down bed, when upright has dangerous two legs sticking out at head height. Poor decoration, wires exposed, holes in restaurant bathroom with mould. Paint chipping away, carpets dirty...

The Hotel was nice but not finished following a recent refurbishment. The rooms although cleaned daily, this was not to a good standard and often missing clean towels. The food, was nice and well presented and for the most part the dining room was clean and well maintained. All the staff were kind, friendly and helpful. My only complaint would be smoking, there were no designated smoking areas, therefore guest were able to smoke on the dining terrace, at the outside eating areas, around the pool and on the roof top bar terrace. As a family on none-smokers this was very unpleasant, we were unable to eat outside due to the impact of second hand smoke, on occasion had to move to a different area around the pool due to other guest smoking. The same occurred at the outside pool bar and roof terrace bar, this was very unpleasant, due to this we would be unlikely to book this hotel again.