- Costa del Sol Holidays
- Torremolinos
- Sandos Griego Hotel
The Sandos Griego Hotel situated right in the centre of TORREMOLINOS, means guests can visit the city¿s main places of interest on foot. Of particular note are the panoramic views of the swimming pool. It's 414 rooms are the perfect place in which to relax after a day of activities. We have Cot and High Chair for children. The facilities Sun beds are rounded off with the pool.
You must be joking. Absolutely horrendous.
We have stayed at other Sandos hotels in Benidorm and had perfectly good experiences, so we genuinely expected a similar standard here. What we got instead was one of the worst hotel experiences we have ever had.
From the moment we arrived, it was obvious that this hotel is nowhere near the standard it claims to be. The room was disgusting. Not “a little tired” or “could do with some refurbishment” genuinely filthy and in a state of disrepair.
Ripped curtains, mould, cracks in the walls, an exposed power board, dirt on top of the bed and a bath covered in rust and grime. Underneath the bed looked as though it hadn't seen a vacuum cleaner in years.
The air conditioning was practically useless, which made the room even more unbearable.
We complained to reception and were told that changing rooms was not possible. The reception staff were rude and completely unhelpful. Apparently, paying for a 4-star hotel doesn't guarantee you a clean, safe or remotely pleasant room.
And the problems certainly didn't stop there.
The pool area was disgusting. There was rubbish lying around, a horrible smell hanging around the pool and the whole area looked dirty and poorly maintained. Getting a sunbed in the morning was basically a survival exercise an absolute free-for-all.
Then there's the food. The main buffet was chaos. People pushing into you from every direction as if there was a worldwide shortage of food and this was their final opportunity to eat. Trying to get food was stressful rather than enjoyable. And when you eventually got it, the food was cheap, bland and tasteless.
We also went to what was supposed to be another à la carte restaurant. What a joke. It was basically another buffet, just without quite as much chaos as the main restaurant.
The snack bar was disgusting too. The hotel has two elevators trying to cope with everyone staying there, and one was broken during our stay. So yet another basic facility that wasn't functioning properly.
There were cracks in the walls, exposed electrical equipment, filthy areas, broken facilities and an overall lack of maintenance that was impossible to ignore.
At this point, you have to ask: what exactly qualifies this place as 4-star? Because from what we experienced, it was a very poor 2-star standard at best.
The saddest part is that the staff clearly looked completely overworked and were trying to cope with facilities that simply weren't good enough.
The downstairs bar staff were the one genuine positive — they were friendly, accommodating and happy to make different drinks for you. They deserve credit because they were probably the only people who consistently made an effort.
But one decent bar team cannot rescue an otherwise terrible hotel experience. We ended up avoiding spending time at the hotel altogether, which says everything. When you're on holiday and your main objective becomes getting away from the hotel you've paid to stay in, something has gone seriously wrong.
We've stayed at other Sandos properties and this experience was so far below what we expected that it has completely changed our view of the brand. If you're considering booking this hotel, don't.
Save your money. There are plenty of other places where you can spend your holiday without sleeping in a filthy room, fighting for a sunbed, battling through a chaotic buffet and wondering what happened to the supposed 4-star standard.
Absolutely shocking. A huge disappointment and, in our experience, nowhere remotely close to 4-star quality. Sandos should be embarrassed to have a hotel operating at this standard under its name.
Found everything about the hotel perfect for us. We didn't really stay by pool as sun is not by pool by the afternoon. Found the beach fab and the transfer from hotel to beach great.
Now for the reason I will not go back to this hotel and therefore not recommend it. On our last day we had a late flight so had to check out by 11am. Our luggage was stored in the hotel luggage room. On retrieving our luggage to head to the airport we discovered one of our bags was missing. This bag was tied on to handle of our case so could not have been taken by mistake. We reported this to hotel staff at reception and were told to go to police station for a report. There was a camera in luggage room but staff refused to look at footage as they said they don't have access to it only police have access. They refused to call police, refused to give us a report from hotel that our bag was stolen. Told us to report to police at airport as we hadn't time to go to local police station as we had flight to catch. Hotel refused to take any responsibility, yet pass to enter luggage room was given to anyone who asked for it with no identification asked for or no staff went with you to make sure you took just your own luggage. Police at airport told us we were to report incident to Irish garda when we returned home and then the Garda could get on to them. Needless to say this is a load of crap, hotel and Spanish police didn't give a dam about our stolen bag, they didn't want the hassle. This is not a safe place to leave your luggage. There were two iPads also stolen from luggage room belonging to another guest of hotel on same day. This really ruined what had been a lovely holiday.
Ok but not the best Stayed AI and the food was average but where the buffet was held was like a canteen- busy and food was never overly warm Pool area ok and I could always get a sunbed Communal areas and bars good and a wide range of drinks Main issues was the bed room - very outdated and dirty, bathroom smelled badly and I did have to report Unsure if it was because I was a solo traveller I got this room but was not worth the money - wasn’t a cheap trip either Won’t go back
Def not 4hotel!! My room was a tiny single bed room and very dirty. I wanted to move room so complained to reception staff. I was told the hotel was full. The mattress was too hard for me so asked if I could get a mattress topper. After 3 days I asked again to be told they don't have any. No tea or coffee facilities in room. Bathroom was disgustingly dirty as were the floors. My bed was pushed right up to patio window so had to climb on bed to get out to the balcony. There was a small fridge on the floor at end of my bed which meant I couldn't access the patio doors. I looked for a plug socket to charge my phone and what I found was a dangerous socket that hadn't been safely installed. Outside by the pool there was an elevated sunbathing area. The glass safety panels had not been cleaned the whole week I was there. I was unable to hire a pool towel as the don't offer this, service!! Food was OK if a bit repetitive but the wine was of a very cheap quality. Shame for me cause I only drink wine. Sunbathing on rooftop quieter but no toilet there so had to get lift up and down 8 floors. I def cannot recommend this if you want a proper 4.Even the plaque outside the lift states it's a 3*hotel. Cleaning staff need more training.
Had a great time at the Sandos Griego , this being our 3rd time. Food was good but not too warm , this is fairly normal in hotel buffet restaurants so no big deal , plenty choice of food, something for everyone. The hotel's Beach Bar and free bus to it was great too, staff there were excellent. We had a Superior Pool view room, recently modernised, no real complaints except the toilet seat was slack , just needed tightened with an Allen Key.......cleaners should really notice that and pass it to Maintenaince. The grilled meats Gioconda restaurant was excellent, allways a nice welcome from Carl. My only points to note were are that Reception never asked us at check-in if we would like to book the Gioconda , we only knew about it as we'd been to the hotel last Sept and also in May and was asked at check-in both times ......so we had to go to reception next day to book it, they should be asking at check-in. We were All inclusive for 8 nights......i believe we should also have got the chance to book it twice even though we wouldn't have done so. Also reception staff should be giving out the Beach Bar key-code at Check-in too, instead of having to go and ask for it. This hotel is well worth the money, if it was a beach-front hotel then it would be much more expensive than what it costs, we will almost certainly return for a 4th time next year.
