- Gran Canaria Holidays
- Las Palmas
- Exe Las Palmas
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Exe Las Palmas
Spain, Europe
Las Palmas
This hotel is committed to the relaxing environment that characterises the Canary Islands. The facilities are designed to offer a comfortable stay and a complete experience, right in the centre of Las Palmas de Gran Canaria and a few meters from Las Canteras beach. The airport is to be found at 25 km from the property. The hotel retains a classic elegance, with neutral tones and modern features, in its rooms and suites equipped with a full range of services for all tastes and the best and most unforgettable stay. The impressive panoramic rooftop terrace becomes the perfect space to enjoy the Canarian sun or enjoy a snack at any time of the day. In addition, the hotel completes its offer with fully equipped venues for all kinds of events.
Facilities
- 24-hour reception
- Late Check-out
- Wi-fi
- Laundry service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Lift access
- Terrace
- Gym
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good754 reviews
Excellent
25%
Very Good
42%
Average
21%
Poor
7%
Terrible
5%
Location
Cleanliness
Service
Value
AVOID EXE LAS PALMAS-INFESTED WITH MOLD
This hotel is infected with mold. As soon as you enter from the door that there is a distinct smell of mold, musk, sewage and heavy detergent to cover these. Initially they gave me a room which was with black mold on the walls. I asked for a change, the next room still had mold but it was covered with paint. I couldn’t sleep that night because I have allergy to mold and my eyes got itchy & throat was swollen. I booked the place for 3 nights but I had to leave after 1 night and booked another place in Las Palmas. I contacted Booking.com immediately, they created a case on the hotel and I asked for a refund. The next day I told reception that I’m leaving and I want a refund, they said that they need to wait for the hotel manager. At the end, they didn’t refund me, because the hotel is saying ‘in the new room there was no mold’ while whole hotel is infected with mold. Worst part is that the employees know this issue. This is extremely dangerous for human health, I can even sue both Booking.com and the hotel. This hotel needs to be knocked down cause there is no way that they can fix the mold issue. All the walls are dirty and brown. I have pictures from the rooms and the hotel’s messages from booking.com. AVOID THIS HOTEL !!!! They’re also being so hungry and ugly by not accepting their fault and providing me my refund.
Holiday
Nice hotel, good location close to the beach. Rooms are not soundproof and you may hear noises through walls. One big downside: Water was totally out 24hours!
Unhappy Couple
Just home from staying in this place. Looking on there website the pictures are very misleading. The rooms are very Basic they have good WiFi and a Smart TV thank fully. The Jainitor was very helpful with getting TV set up, phone had to ba replaced aswell when we arrived. The room very standard no Tea or Coffee facility. A small mini fridge in the room and a bottle of water on arrival, also few beverages in fridge available at a price. Beds were comfortable soft pillows but no blankets supplied. Aircon was very noisy so we turned it of. No balcony just a window opening. No restaurant and the only bar was a pool bar on the roof which only opened at 12.00 and closed at 4.00. Breakfast was awful l am a Coeliac so all l could eat was gluten free bread rolls which for 9 days gets bit much. I asked chef could she make me a Omelette and straight away she said No. The waiting staff at Breakfast were lovely especially Stephen. Wouldn't recommend this place for a Holiday only maybe for a night.
Review by Debbie G Dublin, Ireland
Good location, great staff
We had a good stay at Exe hotel. We paid a small fee to have early check in, chocolates and a fruit basket. It was well worth the nominal fee as we were able to check in at 10:00 in the morning, unpack and enjoy the rest of the day.
The staff are all very friendly and helpful. They are cheerful and we always received a warm greeting whenever we returned to the hotel.
We did not have any problems with street noise. Our room had no view to speak of , we just faced an old apartment building across the street. Our room was well taken care of and we slept well.
Access to the beach and transit is very handy. It is just a short walk to both. It is lovely to be able to walk on the promenade at the beach where there are many shops and restaurants.
The breakfast was okay. We had it both mornings. I do wish that they had told us that there was an additional charge for breakfast. When we checked in, we were just told what the breakfast hours were but there was no mention of an additional charge for breakfast.
There is a small rooftop pool and hot tub and I imagine that in the peak season it would be very busy. The problem with the pool area is the lack of umbrellas for shade. There was no shade at all and it was too hot and uncomfortable sitting in the sun.
We would stay at Exe again. The service and staff are great, it’s in a good location, the room was comfortable and the price was fair.
Review by Valerie B Abbotsford, Canada
Great stay in a central city location
Stayed here for 3 nights following a cruise. Staff were warm and welcoming. A special mention to Natalia, Iara and the young man on reception who went above and beyond to help us and to organise car hire. Breakfast was delicious and plentiful. Beds very comfortable. Room cleaned every day, towels sheets changed on request. We would not hesitate to visit the hotel again. Did not get chance to visit the roof top pool /bar. This is a city centre hotel and not a beach resort and i think others that leave bad reviews should bear that in mind. Thank you for a lovely stay.
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