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  • Tenerife
  • Guia de Isora
  • Gran Melia Palacio de Isora

Gran Melia Palacio de Isora

TripAdvisor Review
Spain, Europe
Guia de Isora

Elected the best resort of Spain in 2014, the exclusive, award-winning luxury resort Gran Meliá Palacio de Isora is widely considered to be among the best, if not to be the best resort of Europe. It enjoys a fantastic frontline location near Alcalá on the west coast of Tenerife, boasting extraordinary views over the Atlantic Ocean and the island of La Gomera. The spectacular cliffs of Los Gigantes are just 5 minutes away by car. Everything about this exceptional hotel is top level: from the extensive 7,500 m2 pool, the bigest pool into the hotel in Europe, landscape to the fantastic restaurants serving excellent Japanese, Italian, Mediterranean and Iberian cuisine, from the mini-club, teenagers club and entertainment for all ages to the exclusive Red Level adults-only area and the 2,000 m2 world-class Spa by Clarins. This hotel combines a fashionable luxury environment with the impressive nature of Tenerife, the Atlantic Ocean and the lofty Mount Teide, thus creating an unrivalled holiday experience.

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7 nights
Bed and Breakfast
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Facilities

  • Small pets allowed (under 5 kg)*
  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Secure parking
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

A world class hotel with exceptional staff.

Review by PatrickFG70 Oxford, United Kingdom

Having stayed at this hotel 9 times before we knew we would receive a first class experience. The accommodation was excellent, as were the facilities. In fact they were even better since our last visit pre-covid. The Plaza is even better and is now an amazing social area...

It is huge and can easily accommodate many guests for a drink or to enjoy the evening's entertainment - spectacular shows every night. All the restaurants are superb, particularly the Italian, Mexican and Japanese. The quality is world class and the only complaint is that the portions are too generous! The leisure areas and gardens are vast with a pool certainly the largest in Europe. As there is so much space it never feels crowded or impersonal. The staff, without exception are truly professional and always on hand to help in any way. Their friendliness is part of the secret of the hotel's success. Nothing is too much trouble. An example was a birthday cake produced for our grandaughter's 18th Birthday. We will most certainly be visiting again, possibly in November and March 2023.

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TripAdvisor Review

Phenomenal experience

Review by _P_W_10 Bournemouth, United Kingdom

We seldom feel the need to write in praise of customer service but our recent experience in the Gran Melia Palicio de Isora was exceptional.

In spite of the difficulties created by Covid, this very special hotel has assembled a fabulous team of people who are highly motivated and for whom nothing is too much trouble when responding to hotel guests needs. We were impressed by every staff member that we met and their attention to detail in making our stay such an enjoyable and memorable one. After all, this is a key area of differentiation in luxury hotels.

The general ambiance of the hotel, the cleanliness, fabulous gardens, the wonderful setting and the excellent staff make it a joy to stay there...

This is such an exceptional hotel that we look forward to repeating this on a regular basis in the future.

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TripAdvisor Review

Amazing Staff

We just had another lovely stay at the Gran Melia De Isora, Tenerife, Red Level. It was excellent. The most special thing about this hotel is the people who work there...

The staff are amazing, friendly and great fun. I’d like to say thank you to everyone there and in particular to Fernando and Eva at the garden and pool bars (non stop hard workers). Also, to Noel, Diego and Flor for the beautiful breakfasts and lunch at Le Bistrot, Saul and Michelle at the Oasis and Naomi at the Italian Trattoria, for our glorious relaxing evenings. Thank you all for making our stay absolutely amazing and we look forward to seeing you again in October!

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TripAdvisor Review

Review of Hotel

The Hotel is very large and within a small village. The Hotel is most definitely 5 star. Entertainment is first class...

Rooms are well kept. Grounds are nice. Our only complaint was that the Hotel entertained very large corporate events which on occasions impacted the holiday feel of the place. One Thursday the normal entertainment in the evening was replaced at short notice by a banquet for the corporate event and we felt like interlopers as we could not sit in the main Plaza. Meals in the restaurants at night were very expensive and had to be booked well in asdvance. Obviously not an issue if you are all inclusive. If you go B&B there is one superb restaurant next to the cash & carry.

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TripAdvisor Review

Great customer service

Review by mikewebb48 North Yorkshire, United Kingdom

This was our first visit since the start of Covid, although the Hotel has made some changes around booking reservations in the restaurants. The hotel staff were all very helpful in assisting with our booking requirements. On arriving we had a problem with our room, however Walke - Hotel Guest Relations was very obliging and quickly resolved the problem. A special mention and thank you to Alberto and Beatriz plus all the team for really looking after us.

First Class as always.

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