This luxury hotel is located on the southwest coast of the island of Tenerife, in the town of Alcalá, Guía de Isora, within 5 minutes of Los Gigantes on the seafront. It is only 60 minutes from the capital of the island, Santa Cruz and only 40 minutes from National Park of Las Cañadas del Teide, where the highest peak in Spain, at a height of 3,718 m, is located. A particular highlight of the area is its eternal spring-like climate, with average annual temperatures of 21ºC. The hotel is also only 35 minutes from Tenerife South Airport.
Its building, which features a Neo-Classical style, is embedded in perfect harmony with the natural environment. It offers a wide range of services and facilities and is designed to satisfy the most discerning traveller and those looking to enjoy an unforgettable experience. The establishment welcomes guests in its lobby. Other features include an auditorium, games room and conference facilities. Food and drink are served at the establishment's 6 restaurants and guests will enjoy Nemos Lounge Bar, which offers live music 6 nights a week for piano lovers and the best modern jazz fusions. Guests can stay connected thanks to the wireless Internet access provided. A laundry service is also available, as is a car park where vehicles can be left.
The hotel has 94 suites and 6 magnificent private villas. Luxurious en suite bathroom amenities include a shower and hairdryer. A minibar (subject to an additional charge), mirror, daily newspaper and coffee making facilities (Nespresso) also feature. Guests can make use of their accommodation's flat-screen 32-inch TV and adjustable clock radio with iPod or iPhone docking station. There are also individual special reading lamps integrated into the headboard, individually controlled air conditioning, a sofa bed, private terrace or balcony, Internet access (wired and wireless) and a safe. An ironing set is also provided in all accommodation units.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
Wow! Another wonderful trip to the red level at the gran Melia. Would highly recommend the Tuna salad and The chivite rose! Staff were amazing- particularly Lorenzo and Lisset. They served us each breakfast also and nothing was too much trouble for them...
Carlos was also great for the wine recommendations.
It was a wonderful holiday for 7 days ! Appreciated the excellent service - unique and kind.
Phantastic breakfast with oceanview and live music on the harp.
Quality time in Red Level - it’s definitely cloth to the paradise.
Looking forward next stay!
Be warned, our experience may be not be a standard expectation. Best trip of our lives due to 100% to staff. Is this property very expensive? Oh yes (42€ buffet etc.) ! We saved and were fortunate being Melia Circle members to afford 9 nights in Red Level. When guest services learned we were both members and celebrating our 35th Anniversary, as well as Canadian we were complementary upgraded to sea view room. Additionally, upon arrival, Mohammed (our young, energetic, enthusiastic young "butler") literally RAN ahead to arrang a very nice welcome basket (cava, fruit etc.) which was waiting our arrival with a personal congratulations/welcome greeting. Pretty standard and still nice gesture but was the start of our incredible stay.
Day 1 breakfast ...upon recognition that we were celebrating our anniversary (and Canadian)Red Level supervisor(Carlos two weeks on the job!) immediately arranged special breakfast and with pool/Red Level staff (free Bali bed and service, etc.). We saw him escorting guests everywhere, taking drink/food orders (in several restaurants/bars throughout property), bussing tables, cleaning, serving and literally trying to accommodate all guests.
Monica...so sweet, warm and genuinely interested in our personal experience and so instrumental in our awesome food enjoyment, SPA experience, excursions, cabs, even personal requests. Lucia...the most happy, exuberant, carefree person to serve us our breakfast! Her laugh was a highlight start of our day. Matias, Fernando...young and not so young men (lol) that teased, joked and served us with genuine pleasure and interest in us as Canadians...drinks were a bit stronger, food servings a bit larger.
Luiza whom we unfortunately did not meet but was the original organizer in guest services and everything we enjoyed...
Mario...spent some of his valuable time to have personal chats, complementary Bali beds, and also genuinely appreciative of our thanks. Alonzo, Eva, Flor, Gala, Jesus, etc al...tyvm!
As stated, we are Melia Circle members and have enjoyed Melia properties in Barcelona, Cuba, and Dominican Republic, as well as a few non-melia vacations in past:
This place have peeps that are world class, and by far the most extraordinary talented in their field: I was surprisingly emotional expressing my gratitude to each...
Easily, best vacation experience in our 50+ years of our lives 100% to these humans!! I truly hope others will have the rare opportunity to meet these extraordinary individuals...just save up cuz it ain't cheap...lol
Stayed at Red level, facilities are excellent and staff at Bistro restaurant exceptional. Attention to detail and quality of service a priority. All were smiling , helpful and fun...
Great peaceful hotel within a hotel, ideal for adults only elegant peaceful retreat.
Introduction: the assessment of this hotel is based on its category. As a loyal Melia customer, I am not expecting the same service from a 5* Gran Melia (Red Level) and a 4* Melia (standard/deluxe).
My wife and I spent 2 weeks at the “Palacio” and booked a “Red Level Deluxe room with partial sea view and balcony”.
The Room: Overview: nice & large room, nice bathroom. King size bed, used and uncomfortable mattress. Balcony (see pictures): very small between 4 walls, nearly no view when seated on the sofa. Partial sea view: no comment, see picture! It seems that the “Red Level Deluxe room with partial sea view and (partial) balcony” is the same as the “Deluxe room with partial sea view and balcony”. No Red Level touch or welcome amenity. If you want a true Red Level room, just pay for a full sea view or more! You may meet a butler during your stay! Housekeeping was “quick and dirty”...
I had to tell Red Level reception twice that I was suffering asthma and could not afford dust. We set twice a time range for housekeeping, that was never met! We were always missing some towels…
Red Level Service: Breakfast: served outside with birds. Poor service despite many staff members. I would say they need training and management. Always had to beg for cold or hot milk, sugar, jam, etc… Food just ok, we were surprised to have unripe melons and watermelons under such a sun! Maybe they are bought by tons and stored in cold places. One day, egg products were unbearable (made with egg powder?). Afterwards, I had fried eggs only! 12.00noon: it’s now time for afternoon tea at the Red Level lounge; Although it is a nice buffet with cut sandwiches and pastries, difficult to take advantage of such a treat when you finish breakfast at 10 or 11! Outside the (after)noon tea, nothing at the Red Level lounge during the whole day, but water, tea or coffee… Aperitif is being served outside at 5.00pm! For one hour, you may queue (see picture) at a little kiosk to a get a glass of (little) alcohol. Not being served drinks at the table for a so-called Red Level service is a shame. You just get some undefined bits to eat that I could not even name.
Restaurant: We are glad we followed a reviewer’s advice, not to stay on half (or full) board, as there are plenty of typical restaurants in Alcala (the neighbouring village) or, further, Adeje. We made an exception on a dinner at Oasis “Mediterranean restaurant”. We had “Arroz de carabinero y pescado de lonja” (Carabineer’s rice and fish from the fish market). That was some re-re-cooked rice and peppers dish with big prawns set on the dish and no fish. Apart of the prawns, the dish was just inedible. Total damage: €64, just for the dish. At this restaurant as well, staff did not seem to be very inspired… and managed.
Conclusion: This hotel complex management seems only cash-oriented (bali beds, Champagne, etc…), not customer oriented. In 2 weeks, we did not meet any Manager who would have checked how things were going. I filled up a detailed satisfaction survey on my return, which did not get any feedback (no surprise).
On top of this, I did not get the Melia Rewards points !!
Please don’t tell me you expect my being more satisfied on my next stay!