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  • Tenerife
  • Guia de Isora
  • RedLevel at Melia Palacio de Isora

RedLevel at Melia Palacio de Isora

TripAdvisor Review
Spain, Europe
Guia de Isora

This luxury hotel is located on the southwest coast of the island of Tenerife, in the town of Alcalá, Guía de Isora, within 5 minutes of Los Gigantes on the seafront. It is only 60 minutes from the capital of the island, Santa Cruz and only 40 minutes from National Park of Las Cañadas del Teide, where the highest peak in Spain, at a height of 3,718 m, is located. A particular highlight of the area is its eternal spring-like climate, with average annual temperatures of 21ºC. The hotel is also only 35 minutes from Tenerife South Airport.

Its building, which features a Neo-Classical style, is embedded in perfect harmony with the natural environment. It offers a wide range of services and facilities and is designed to satisfy the most discerning traveller and those looking to enjoy an unforgettable experience. The establishment welcomes guests in its lobby. Other features include an auditorium, games room and conference facilities. Food and drink are served at the establishment's 6 restaurants and guests will enjoy Nemos Lounge Bar, which offers live music 6 nights a week for piano lovers and the best modern jazz fusions. Guests can stay connected thanks to the wireless Internet access provided. A laundry service is also available, as is a car park where vehicles can be left.

The hotel has 94 suites and 6 magnificent private villas. Luxurious en suite bathroom amenities include a shower and hairdryer. A minibar (subject to an additional charge), mirror, daily newspaper and coffee making facilities (Nespresso) also feature. Guests can make use of their accommodation's flat-screen 32-inch TV and adjustable clock radio with iPod or iPhone docking station. There are also individual special reading lamps integrated into the headboard, individually controlled air conditioning, a sofa bed, private terrace or balcony, Internet access (wired and wireless) and a safe. An ironing set is also provided in all accommodation units.

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  • Wheelchair-accessible
  • Car park
  • Garage
  • 24-hour reception
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Transfer service*
View all
  • *Some facilities may incur an additional fee

The Local Area

Tripadvisor Reviews

4.5 Excellent2,794 reviews
Very Good
TripAdvisor Review
As expected ....

Before choosing this hotel I reviewed all the top hotels in Tenerife and read lots of TripAdvisor reviews, hence I was happy with our stay, also based on the fact that I booked well in advance so didn't pay crazy price. Important to be clear of your expectations, this is 5* but not 5*L which is a different category altogether!


  • at furthest end of sunny side of island so view from Red Level is stunning, enjoy the scenery without the buildings or crowds


  • its huge but we stayed only in the Red Level area, just ventured once into main part to see (we don't like big hotels). Its easy to leave the property and venture into the village via a tunnel to coastal walkway infront.
  • our room, same as all is good size including bathroom, comfortable (not the bed though with low quality cotton bedlinen), all amenities you would expect for 5*. The main difference in the rooms is the location within the property. We like light bright rooms with view and nice balcony so very happy with 3060, partial ocean view in building closest to RL pool.
  • my understanding is that there were originally 65 rooms Red Level which would have been perfect, it then increased to 120 (would have been horrendous), now I believe back down to 90 which is just about ok as the sunbeds are already too close together by the pool.
  • Generally the RL food was very good - breakfast was excellent, so much to choose from and good quality. Snacks during the day was way more than I expected (though I believe this fluctuates). Cocktail hour food/snacks was again very generous, lots of choices. Can't comment on dinner as we walked to the local town and ate there every evening.


  • sunbeds by the pool have definitely seen their time, rather sunken by too many bodies so not so comfortable.
  • tables by the pool never wiped so often sticky/dirty when arriving in the morning.
  • tables on RL terrace rusty on top in places, not that nice to sit during the day and not often cleared peoples snacks /drinks during day
  • gardens are lovely, and from what we saw, looked immaculate, well tended.
  • service, not much to say, it was fine, nothing special or personal, not once was I addressed by my name... I think RL is just too big to offer such a service, it does not feel exclusive.


  • pre-book a transfer to the hotel before arriving. We waited 1.5hrs in long taxi queue, impossible to get an Uber.... there is a block on the only main road running along the south side of the island so the empty taxis took forever to arrive. Apparently this happens often.
  • choose your room carefully if you care about light/bright/view. Some of the rooms on the ground level facing away from the hotel looked very dark.

Finally, what we missed was a 'bar' for Red Level only as there was no where to go in this area post the Cocktail hour 5-6pm (no real stand up area, just tables for 2!)

Overall, had great time but that's due to my expectations!!

Review by MayaNSL Norfolk, United Kingdom
TripAdvisor Review
The Best dog friendly resort!

From the moment all three of us were met at Tenerife north we were made to feel valued and special; even mr cheeki the dog; who’s just came off his first ever flight. Once we got to the private red level reception it was clear mr cheeki would be the real star of the trip. The staff really couldn’t do enough to make sure he was well and looked after; from extra treats to more beds and even a special door card for when he was asleep. The food and entertainment through out the hotel was as to be expected; completely exquisite. I can not recommend the hotel and the red level any more!

TripAdvisor Review
A few ‘bad apples’ … more staff training maybe!!

The Red Level concept at Gran Melia is a good one and the facilities at Palacio de Isora are excellent. However we have encountered a number of quite rude staff in the hotel. This is just one example. Tonight (18th) at the L’Olio restaurant the ‘maitre ‘d’ .. lady in white … was clearly under pressure, busy and spoiled our evening with a throughly disinterested, ‘grumpy’ and unfriendly welcome. I saw her treating a number of other guests in the same way. The overall service tonight was very poor too. Totally unacceptable in an upscale restaurant. So perhaps someone should tell staff that ‘touching your heart’ every five seconds actually means that you need to genuinely care about your guests and prove it!!! Overall the restaurants are very good. The entertainment is also first class. And many of the team couldn’t be nicer. But this is a very large hotel with a high level of guest turnover so don’t expect too much personal attention … whatever level you are at. May not return.

Review by samjames London, United Kingdom
TripAdvisor Review
Superb 9th visit- this time with family

Our ninth visit ( seventh in Red Level) this time with family. A lovely 5 days back at the Gran Melia with perfect weather. We were greeted by Jessica and Denis this time who made us feel welcome to be back. Improvements are a much better variety of nibbles throughout the day and also at the open bar in the late afternoon. We stayed bed and breakfast the standard of which was high as usual. It’s great to see some of the staff who have been there for years. Our rooms looked out of the side of the hotel this time towards Los Gigantes and due to palm trees they were cool and the view was a bit obstructed. All the staff were great and nothing is too much trouble. I think a few sunbed cushions perhaps need replacing now and also staff in the main bar area need to check room numbers against names because someone put two drinks on our bill. Otherwise we had a great stay again and because we love it so much we’re coming back in March. Be careful of using Hoppa/ Suntransfers because they didn’t pick us up and we had to get a local taxi which was a bit stressful. See you in the spring!

Review by sheppy01 Tenerife, Spain
TripAdvisor Review
Beyond our high expectations

We chose RedLevel at Gran Melia Palacio de Isora to celebrate my wife's milestone birthday, and the entire experience exceeded our expectations. Opting for the Red Level for families turned out to be a brilliant decision.

Prior to our arrival, I reached out to the Red Level for families concierge, explaining that my wife had injured her knee, making it challenging for her to navigate the resort on foot. To our delight, they promptly arranged for a wheelchair throughout our stay and allocated a first-floor room with direct pool access—an exceptional level of service that set the tone for our visit.

The staff members were exceptional, going above and beyond to make our stay memorable. They not only knew our names but also surprised us with a birthday cake in our room and efficiently addressed any requests via the WhatsApp system.

The perks of the Red Level were indispensable for our family. The dedicated Red Level for families area during breakfast, featuring a la carte service, proved invaluable with two young children and a member using a wheelchair. Additionally, the segregated section of the main pool provided a hassle-free spot without worrying about finding available chairs. The Bali beds by the pool were a luxurious touch, and the Red Level for families pool struck the perfect balance, being kid-friendly yet not excessively crowded. A special mention goes to the delightful daily addition of a poolside mat for the kids (and the young at heart, including myself) to enjoy.

For those contemplating between the standard side and the Red Level for families, I wholeheartedly recommend the latter. The added benefits and thoughtful services make the Red Level worth the investment. Having visited numerous extraordinary hotels worldwide and considering ourselves well-traveled, Gran Melia Palacio de Isora now holds a special place in our hearts. In fact, we're already planning our return, a testament to the lasting impression this remarkable destination has left on us.

Review by Cody A Palm Desert, California
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