- Tenerife Holidays
- Puerto de la Cruz
- Alua Tenerife Hotel
This complex is located in a quiet area in Puerto de la Cruz. Guests have a choice of 421 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests can get more information about excursions at the tour desk. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the parking lot (for a fee). Further services and facilities include a car rental service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle rental service gives guests the opportunity to explore the surrounding area independently. 2 conference rooms are available for lectures, presentations and meetings. Rooms are equipped with air conditioning. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. Bathrooms are equipped with a bidet and include a hairdryer. For extra comfort in the bathrooms, guests are offered background music. Guests can also reserve wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.
The Gran Hotel Turquesa Playa is ideally situated with views over the pool, sea and mountains behind, just 150 metres from the Playa Jardin Beach in Puerto de la Cruz.
If you don’t mind sharing your holiday with cockroaches, worms, pigeons in the dining hall and rats on the beach this is the place for you! I’m absolutely amazed that no other reviews have mentioned this as so many guests were swerving the cockroaches and screaming and stomping on them as they made their way through the passageway back to their rooms! The rooms themselves are decent, with tv (no signal for us at all so no tv for our stay) and a separate area to sit and relax. Joined by critters of course! The hotel itself is aimed at people over the age of 70 and if you’re French 🇫🇷 then you’re welcome! As the animation team are French and all announcements made in french! Most guests were unwell, blowing noses and coughing and in turn myself and my friend ended up so! Air con went off ! We requested a room change after cockroaches entered our patio and room, this was met with moodiness and silence even though we had whispered about the cockroaches the day prior to the reception staff incase it was an isolated incident giving them time to sort it out! Francisco in particular we found to be rude and unfriendly but hey we were only guests! Water was pouring through the ceiling outside the dining hall on one morning and again staff simply stared at guests who found this strange and who nearly slipped over on the pool of water this created! Maybe if we were all inclusive and sat drinking all day we would have been better received but you would think being women who were not drunk we would be the preferred choice?!?! A very unfortunate choice of hotel and not one I would recommend or choose again.
I’ll start with the positives, the room service staff was great, the food hall staff were great, bartenders and amazing and the staff overall are pretty friendly, quick and make you feel welcome. The negative is directed mainly at my room, obviously I can’t speak for all the rooms. However we had ant like insects which were in our room and could see them by the sink, floor and on some tables(before we had any food in the room) but made it uncomfortable for my partner and I to eat in our apartment style room. The staff used insect spray in the room the next day and it was sorted but was still unpleasant. The electronic safe wouldn’t open twice and we had to call reception to sort it out too but overall was a fairly good hotel. This is just my experience, I would go back again but I know what to look out for with future visits.
I previously wrote a review on this hotel, back on May. There were positives and negatives. I am very surprised that for a hotel if this size, and given the amount of staff behind reception/check in desks, none of them can be bothered to acknowledge my review - whether positive or negative. Not only mine, but they never seem to acknowledge any reviews. I think this just sums up a “couldn’t care less attitude, we’ve had your money, get on with it”
Arrived 30 minutes before check in so was told I could leave my bags at reception and go for lunch! After lunch our room was ready with a plate of fruit for us! Room was grand with good size balcony! Pool area is large with plenty sun beds pool side and more up some stairs on another level that are a bit quieter! Restaurant was great, plenty variety and always fresh meat getting cooked. Room cleaned every day to a high standard. Don’t believe anyone saying you get treated differently if you speak English, some staff find it difficult to understand you but always persevere to try to. Would definitely stay again and return with the kids! Nice beach 5 minutes walk away and loro park 10 minutes walk away!
This hotel exceeded my expectations. It is beautiful, modern, newly renovated, and surprisingly spacious. Even though the hotel is quite large and there are many guests, everything feels very well organized and runs smoothly.
The rooms are spacious, beautiful, modern, and exceptionally clean. The dining area is also very spacious, and even when it is full of people, it never feels chaotic or overcrowded. The staff are efficient and everything is kept clean and well maintained. There is no mess or confusion anywhere, and the whole hotel has a very organized and well-managed atmosphere.
Overall, I was really impressed with the quality, cleanliness, and how smoothly everything works despite the size and number of guests. A really beautiful hotel that definitely exceeded my expectations.
