- Tenerife Holidays
- Puerto de la Cruz
- FERGUS Puerto de la Cruz
The PUERTO DE LA CRUZ HOTEL is conveniently located for the more popular areas of PUERTO DE LA CRUZ. Of particular note are the panoramic views of the valley, of the garden and of the swimming pool. It's300 rooms offer customers a functional and pleasant environment. Guests can rent a car from the hotel. We also have Billiards. The hotel has a buffet restaurant and a bar, where there is live entertainment and music. There is also a poolside bar.
One of the swimming pools is heated and there is also a children's swimming pool and a tennis court. The hotel offers a free shuttle service to Martianez Shopping Centre, available from Monday to Friday.
Mount Teide National Park with its famous volcano can be reached in 1 hour by car. Santa Cruz de Tenerife, its port and the island's North Airport are within 30 minutes' drive of the hotel.
Private parking is subject to availability. Cost 5eur per day.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We had an amazing holiday. The hotel was in a perfect location which was easy to get to the beach, shopping centre and city centre. The rooms were perfect, with lots of space and a lovely modern-looking bathroom with a rainfall shower. We weren’t ready to leave and both my partner and I said that we hit the jackpot with this hotel. We spent hours by the main pool and enjoyed the care free atmosphere with live music and plenty of activities. We particularly enjoyed karaoke, bingo and cocktail games. There was no racing to get a sunbed as there were plenty to go around. Pool was a nice cool temperature.
The all inclusive package exceeded our expectations, we had international cocktails, alcoholic and non alcoholic drinks with two snack bars per day. We definitely made the most of the all inclusive. We couldn’t fault the staff working throughout meal times, they ensured tables were clean and that we were enjoying ourselves.
The location again was perfect for excursions, there was a lovely lady who helped us book the teide at night and loro parque excursions, making sure that all our questions were answered. It was very reasonably priced for all the fun that you would have at both excursions, (dinner was included on the teide at night excursion😉).
Thank you to everyone; the housekeeping staff who ensured we had enough towels and that our beds were made each morning, the catering staff, the activities staff and the reception staff. We had a great holiday and will be back 😁.
We chose to stay at Fergus Hotel for our recent 12 night holiday and weren't disappointed. The staff had the foresight to give us three rooms next door to each other on the fifth floor overlooking the pool and road but with a lovely view of the mountains. Rooms were bright and well furnished but to be fair the bathroom could have done with a bit of a refurbishment. We also discovered that there are no facilities in the rooms to make hot drinks and the hotel charges 12 euros to hire one. Parking is also problematic so beware if you hire a car the parking charge in the car park is 15 euros a day. All in all we found the hotel to be very good. The staff are excellent and very hard working. The swimming pools are clean with plenty of loungers and parasols. The pool bars stock plenty of drinks and snacks at reasonable prices if you are not on the all inclusive option. The food in the restaurant was very nice and there was a different theme every day. Chefs made sure that everything was replenished at busy times. the hotel is located some distance from the seafront but it is an easy stroll down with the new shopping mall aprox 10 minutes away on on foot. You can have a good day out down in the town with plenty of shops, bars and cafes to suit all tastes. If you don't fancy walking back up a local taxi is very cheap. We really enjoyed our stay and would definitely consider checking into the Fergus again should be chose to visit Puerto de la Cruz.
Review Rating: 2/5
Our stay at the FERGUS Puerto de la Cruz was highly disappointing. From the stressful arrival to the poor food quality, tiny rooms, and misleading information, this hotel failed to meet basic 4-star expectations. We would not recommend staying here.
A Miserable Night Arrival
Our journey started on a rough note. After landing in Tenerife at 22:30, an incredibly slow airport security process and a delayed coach resulted in a 2-hour transfer. We did not arrive at the hotel until 02:00.
Despite having traveled for 8 hours without a proper meal, we found the hotel completely locked down. Everything was closed, and there was absolutely no food, snacks, or bar service available for late-arriving guests.
Terrible Food, No Halal Options, and Poor Hygiene
The food was easily the worst part of our stay,
Awful Breakfast: The breakfast selection was unappetizing and bizarre, featuring soggy scrambled eggs, beef burger patties, ham chunks, and rock-hard croissants.
It was so bad that I skipped breakfast entirely after the first day and ate Pot Noodles instead.
Zero Halal Accommodations: There are no halal options. The kitchen cross-contaminates or intentionally throws bacon into almost everything, including the scrambled eggs, burger buns, and even the chickpeas.
Hygiene and Staff Attitude: My husband found a large black hair in the chicken doner meat. When he brought it to a staff member's attention, they gave him a dirty look, snatched the plate away, and did not offer a single word of apology.
Cramped, Dated, and Dirty Rooms
The accommodations were well below standard Size and Amenities
The room was incredibly small, and the mini-fridge was completely empty.
The Bathroom: Highly outdated and dirty. It featured a tiny bathtub with an old shower head and a cheap plastic curtain that failed to stop water from flooding the floor.Lack of Cleanliness and Privacy: The floor under the bed was caked in thick dust and filth. To make matters worse, housekeeping staff would walk into the room at any time, completely ignoring the fact that we had not put out a sign asking for service.
Misleading All-Inclusive Drink Package If you book through Jet2, beware of the drinks policy. The booking page states that drinks are included everywhere except for the Pool Bar Teide. However, this is highly misleading. In the other two bars, only a select few drinks are actually free on the All-Inclusive plan. A large portion of the drink menu requires a hefty extra cash charge per drink.
Service and Verdict
The staff here are completely unmemorable. There is no positive energy or welcoming vibe anywhere in the resort. Between the subpar food, misleading drink inclusions, and poor room maintenance, I find it hard to recommend this hotel.
Check in experience good….thank you Maria and Jesus. Our room was spacious and comfortable with a view of Mount Teide from the balcony. Location of hotel was good and in walking distance to beach, shops, botanical gardens, bus stop etc….but be warned it’s on a very steep hill….as are most things in Puerto de la Cruz. We stayed on a half board plus basis and found the restaurant food excellent with lots of variety and good quality…Carlos and Maria in particular, we’re so friendly and helpful and very patient with our attempts at conversing in Spanish The pool areas were pleasant and clean but if returning later in the day all the sun beds were usually occupied…..usually by towels rather than people. There was evening entertainment every night but not usually to our taste…lots of virtual bingo and quizzes…. All in all we had a great holiday with lovely staff and good food. Would stay again if visiting Puerto de la Cruz
We came here on hooneymoon and wouldn’t return.
The food is very beige and not a lot of choice unless you like pork or fish. We are not fussy eaters at all but there wasn’t a lot of choice. The food was warm if that, we went all inclusive I felt like we didn’t get our moneys worth
We upgraded our room to the magus area the adult only bit, we were give the disabled access room and was told that we could use all the day beds across the resort. We went to the second floor day beds one day as was told we could use theses only to be told that we couldn’t use them and had to pay for them if we wanted to use them. So not really sure what we upgraded for. We could use the jacuzzi on the 7th floor but that was about it. The sun beds get filled quickly mainly with towels rather than people.
The reception area is clean and well looked after, the pool floor if filthy and not clean at all. The entertaining staff are great with day time activities round the pool but the night time entertainment is shocking.
Over all we wouldn’t not recommend this hotel, if u like peace and quiet then this is the place for you but if both then don’t book
