This attractive hotel, completely refurbished in spring 2012, enjoys a wonderful location in the La Paz district of Puerto de la Cruz, just 300 metres away from the Botanical Garden and 1 km away from the beach and the famous Lago Martiánez salt water pools by renowned artist César Manrique. The city centre with its picturesque narrow streets, squares and multitude of bars and cafés as well as shops can be reached within a short stroll. Features of the hotel include a 300 m2 outdoor pool, a children's pool and an indoor pool, all of them heated in winter. Guests will appreciate services and amenities such as a children's playground, a complimentary sauna as well as a complimentary shuttle service to the centre. The restaurant with terrace offers delicious Canarian and international cuisine. A lovely place for couples and families for a beach holiday close to all amenities of urban life.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
This hotel is located in a residential area out of the way of the small resort the food is average at best the rooms are fab spacious and clean the staff especially the bar staff are very attentive unfortunately we were there just as the hotel went into shutdown and the reception staff were not very helpful or efficient just shut everything down bars and the snack bar which was lovely better than the restaurant food rabbit squid mainly aimed at German guests I understand the shutdown was necessary but did not tell people the restaurant was open for lunch downstairs I also felt the German residents got priority which was not a good feeling I will not return to this hotel
Our stay began really smooth. Hotel staff was really nice and helpful. As the days went by the hotel went pretty quickly from 9/10 to 6/10...
There are more guests than free sun beds left at the pool, so you can find yourself waiting 2 hours to get a spot. Our air conditioning wasn’t properly working, the “welcome” massages are not available and the day before your departure they take away bathrobes. Don’t get me wrong but as the stay goes on it’s as if they were just waiting for you to leave so they can clean your room and get you to pay the bill. What you should have in mind before booking your stay here is that you should be prepared that the trip to a beach is quite an long adventure. What struck us the most was the hotel’s restaurant. We booked our stay that included breakfasts and dinners(half-board). Don’t get fooled by the waiters offering you something to drink. You will have to pay for it at the end of your stay. It would be much better if you were at least informed of the prices of drinks offered. Some travel agencies inform you about it but the hotel should make sure to explain exactly how it works. Food was nice, the rooms were nice and tidy and the whole hotel appearance I rate for 8/10. So summing it up -it’s nice but just watch out and don’t get fooled because you will end up paying extra at the end. It would be nice if they just tell everyone about the prices and how it really works instead of inciting you to spend your money without you really knowing it.
Stayed for only 4 days (wished it was more) after a cruise, having paid a bit extra. So glad we did, the rooms are beautifully designed and faultless. Top quality food offer, with too much choice...ate far too much...Outdoor facilities were great - big main pool for a proper swim, plenty of comfortable new sun beds, nice gardens...
Main hotel spotlessly clean everywhere. Located out of main town, so it’s quiet. But a good uphill walk back if you miss the minibus or go Sunday’s when it doesn’t run. Thinking of going back for a hotel - only stay, which we don’t usually do, it was that good.
This was our 6th visit to The Riu Garoe,and our 1st since the refurbishment last year. All i can say is this place just got better. The bedrooms,Dining Room and new Spa are a revelation...
Every thing is so light and airy,without losing the character it had before. The staff,the cleanliness,the attention to detail is outstanding. The Director of the hotel Luis Hernandez is always at hand and a very visible presence.If you need anything he is your man. The only thing i would mention which is no a criticism,is the beautiful spa would attract more guests if prices were reduced somewhat. So if you are looking for a great hotel,in peaceful surroundings this is for you. It is not for party animals.
Our second visit here, the refurbishment has made an already lovely hotel even better. The staff are superb friendly and efficient, we were there during the sandstorm, the staff were amazing at how quickly they cleared everything up and remained friendly and cheerful throughout. As before the food at breakfast and evening meal was superb, a large variety of dishes and options for all types of diet. We hope to return next year would not consider another hotel as we are sure we would be disappointed following our stays here