Name: Riu Garoe
Address: Calle Doctor Celestino Gonzalez Padron, PUERTO DE LA CRUZ, PUERTO DE LA CRUZ, 38400, Spain
Telephone: 922382988
Price range: from £0pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

We had a lovely stay at this hotel, which offers excellent value for money and is located away from the hustle and bustle of the city. The entire property is well-maintained, with a beautifully kept garden and spotless cleanliness throughout.

The staff were kind and helpful. However, apart from the reception, most of them didn’t speak English well, which led to a few awkward moments — especially during dinner when we tried to clarify which dishes were gluten-free. That said, after a few attempts, the staff went out of their way to accommodate us, even offering to prepare something special when needed. While allergens are marked on the buffet, the labels were often misleading.

At breakfast, there was a separate gluten-free basket with products from a local bakery — a nice touch, though unfortunately the quality of these items was poor. The breakfast selection was the same every day, offering the usual items. Dinner was more varied, tasty, and dishes were constantly replenished.

The cocktails at the bar were a highlight — very well made and delicious.

The location is quite remote, so walking to the beach or town center is not really an option. However, the hotel offers a free shuttle service, which was very convenient. There is no private parking, but a free public lot is available next to the hotel, and street parking was easy to find even in June.

Rooms were well-equipped, the bed was comfortable, and even the most affordable rooms offered beautiful views of both the ocean and the mountains. The pool area is great for relaxing, with plenty of sun loungers available.

Overall, while there were a few shortcomings, they were minor compared to the value we received for the price. Highly recommended — as long as the distance from the city isn't an issue!

Excellent Value for Money, Peaceful Location

What an amazing hotel this is .. it's spotlessly clean the rooms are moden clean and very spacious.. The food at the buffet was delightful with always at least 2 freshly cooked meats to choose from . The town is a 20 minute walk from the hotel or a free shuttle bus if you'd prefer.. I can't recommend this hotel enough .. can't wait to visit again next year 

Fabulous hotel

Excellent hotel and staff. Beautiful building and very clean and modern rooms. Food for delicious and varied. Drink prices were really reasonable. Always plenty of sunbeds available. Shuttle bus to town was very convenient although in a nice area with botanical gardens nearby. Staff were always friendly and attentive. No negatives

Excellent hotel in puerto de la cruz

The hotel provided everything we needed as a retired couple.The location is quiet, the ambience of the hotel is probably  more suited to older people / couples, calm, spotlessly clean with amble space to sit sound the hotel and gardens.The modern  rooms were of good size with plenty of storage space .The buffet was exceptional, so much choice and the  restaurant remained clean and tidy while diners ate, tables quickly cleared and food stations replenished.All members of staff were courteous, helpful and made you feel welcome.Couldnt fault it.

Just what we wanted.

We had a double room overlooking the pool, with a large-ish balcony (#209).

We liked / appreciated the following:
* Knowledgeable, helpful and friendly staff throughout the hotel, with managers visible and approachable. 
* Rooms very well-serviced by housekeeping, with minimum fuss and disruption. They generally try to access rooms whilst guests are either at breakfast or out of their rooms.
* Rooms have comfortable beds, black-out curtains, 4 English TV (news) channels, a good amount of hanging space and drawers, a fridge and a nice en-suite with a good shower. If requested, a kettle, mugs and tea / coffee making facilities will be provided.
* An extremely well-run and quiet pool / surrounding area; Gustavo has been at the hotel for over 10-years and keeps the area spotless, pleasant and very orderly. He is always ready to bring over (the very comfortable) sun lounger cushions and raise umbrellas. He is the best pool manager we have come across - and we have visited many hotels over the years. He treats the entire area as his personal responsibility and always takes great pride in his work.
* The pool bar is efficient and clean, with good quality drinks.
* Excellent Reception staff, who take action when there is a problem - Ana and Pavel are particularly knowledgable and helpful. 
* Excellent waiting staff throughout the hotel; we had the pleasure to be served on a number of occasions by Sonia and Natalia.
* Breakfast and dinner choices and quality were generally excellent.
* There was good quality entertainment every evening and drinks were reasonably priced.
* Wi-fi speeds are good.
* We appreciated the regular mini bus to and from the centre of Puerto de la Cruz (not on Sundays). 

What we didn’t like was as follows:
* The room safe is chargeable.
* No complimentary water provided - particularly important when arriving late. This happened to us and we were advised to go down to the bar at 11:15pm and buy a bottle !? Not a great welcome experience.
* The kettle and tea / coffee making tray we had ordered in advance of our arrival was not there when we got to our room - however, we queried this and it came within an hour. 
* No lights were on in our room when we arrived late - we had to feel our way around the room in the dark to try to find the key activation slot for the lights.
* At breakfast only a few HP and tomato sauce bottles were put out - and these were often taken to tables by guests and not returned. More bottles should be put out around the restaurant.
* Desserts in the evening were mediocre at best. Definite room for improvement here. 
* We had two separate and consecutive days when breakfast items were not replenished after 9:45am - and breakfast doesn’t finish until 10:30am. We mentioned this to both the Banqueting Manager and Ana at reception and the issue was quickly remedied - but there needs to be more management checks throughout breakfast to ensure items are being appropriately refilled.
* Finally, the biggest issue we experienced was that the air conditioning in our room never took the temperature below 24C - at home we sleep at 19C so far too hot for us. Indeed, it was doubtful the air con was on at all as our room was frequently hotter than the external temperature !? Thankfully the weather was cloudy whilst we were at the hotel, otherwise the lack of air con would have been intolerable. We have stayed before at a number of RIU hotels and it seems to be a general policy now to limit the use of air con. This would stop us using a RIU hotel again - we want to sleep comfortably on holiday.

Extremely well-run hotel with great staff - but bedrooms too hot with restricted air con

This attractive hotel, completely refurbished in spring 2012, enjoys a wonderful location in the La Paz district of Puerto de la Cruz, just 300 metres away from the Botanical Garden and 1 km away from the beach and the famous Lago Martiánez salt water pools by renowned artist César Manrique. The city centre with its picturesque narrow streets, squares and multitude of bars and cafés as well as shops can be reached within a short stroll. 
Features of the hotel include a 300 m2 outdoor pool, a children's pool and an indoor pool, all of them heated in winter. Guests will appreciate services and amenities such as a children's playground, a complimentary sauna as well as a complimentary shuttle service to the centre. The restaurant with terrace offers delicious Canarian and international cuisine. A lovely place for couples and families for a beach holiday close to all amenities of urban life.

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