Dreams Tulum Resort and Spa

Lower volume of guests due to some renovations in progress made for quieter pools and activities....beach was in poor condition due to heavy seaweed floating in...all resorts in area would be dealing with this...excellent service and beautiful setting....1 - 1.5 hr drive to CUN airport....we used AMSTAR for van ride for 4 ($225 RT)....dont miss Mariachi band...lead singer is fantastic.

Main Buffet, theatre, preferred coffee snack area, preferred lounge Bar all closed for renovations. Only ONE alternating restaurant plus a small buffet, which is basically Mexican food plus salad choices every night, now located in foyer between Hitmitsu and Bordeaux French restaurant, open every night. Preferred lounge bar now located in main Lobby, open to everyone, with people milling around and checking in nearby. Booked months ago, but not told by travel agent of closures, even on their own Hyatt website no mention of any renovations and closures. Hotel made no effort to clear a path through 20 foot deep seaweed, no access to the sea via preferred beach area. A staff member said work probably won’t be finished by October. The staff are helpful and friendly, but that doesn’t make up for a hotel operating on a reduced capacity. Hotel less than half full. All swim up rooms closed too. Very disappointing holiday.