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  • Mexico
  • Tulum
  • Grand Oasis Tulum

Grand Oasis Tulum

Mexico, North America
Tulum

Located in the heart of Riviera Maya, this hotel is off the beaten track, offering an exclusive yet laid-back vibe. In addition to offering an excellent array of facilities, including five swimming pools, the property is well-placed for trips to the Mayan ruins of Tulum and Chichen Itza and the nearby towns of Akumal and Tulum.

Accommodation at the Grand Oasis Tulum:

Elegant Gardenview rooms are well-appointed with air-conditioning and excellent en-suite facilities. Additional amenities include a flat-screen TV, coffee maker, bathrobe and slippers, hairdryer, minibar*, safety box*, Wi-Fi* and room service*. Oceanfront rooms are available at a supplement.

*Some facilities may incur an additional fee.

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Facilities

  • 5 Swimming pools^
  • 10 Restaurants
  • 8 Bars
  • 2 Tennis courts
  • Entertainment programme
  • Full-service spa*
  • Cinema
  • Gym and exercise classes
  • Car rental service*
  • Concierge services
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  • ^One Adults-only *Some facilities may incur an additional fee

The Local Area

Located in the heart of Riviera Maya, this hotel is off the beaten track, offering an exclusive yet laid-back vibe. In addition to offering an excellent array of facilities, including five swimming pools, the property is well-placed for trips to the Mayan ruins of Tulum and Chichen Itza and the nearby towns of Akumal and Tulum.

Trip Advisor Reviews

TripAdvisor Review

Entertainment Excellent

Review by ANK2628

Me and my husband were never bored at this resort! We had a great time! The resort had FUN activities planned throughout the day for families, adults & kids. They even had a back up just in case it rained for indoor activities. My favorite shows were the light shows! My room bathroom wasn’t the cleanest but we survived...

Pools were also not the cleanest but it makes sense bc people are coming from the sand and all pools are out doors so obviously they can’t keep it supper clean. Drinks are not fresh fruit, they are all artificial flavoring. Not the best drinks for a non alcoholic person. Breakfast & lunch options were very minimal. Mainly only 1 buffet open. Staff is extremely nice, very friendly, and helpful. If there was an issue they made sure to fix it right away. Seafood is under cooked or cold. Very few vegetarian options. We ate French toast, eggs, and pizza everyday. Non alcoholic and alcoholic drinks were being mixed with the same spoon. Did not feel comfortable having those drinks bc I am pregnant and I am someone that doesn’t drink alcohol. Food was my biggest downside.

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TripAdvisor Review

Worst vacation of my life!!!

Review by Fela2342

If you have booked a stay here, please rebook at another hotel. The hotel is under construction and it’s falling apart. I had to be moved 3 different times...

The first room had a smell of poop coming from the bathroom. Poop smell took over the entire room. The second room had a leak coming from the AC. I asked Applevactions rep at the hotel to help with booking at a different hotel. He could not be bothered. Jose was useless. He was annoyed at me and tried to avoid me. The third room had a leak in the bathroom. Finding food at the hotel is a treasure hunt. They only have the Buffay open all day and out of all of the restaurants to dine in for dinner they only keep one open a day. I couldn’t understand why they would keep the Italian Restaurant open when it had the worst choice selection and close the Mexican restaurant when you’re in Mexico?!?

We never had any housekeeping for the four days that we were there. We had to call room service about five times one day to get towels. The rooms are very run down with stains on the sheets chips furniture dirty walls and stains on the towels. If you have booked here I would recommend that you book at another hotel. So many leaks, you feel water dripping on you. I was overjoyed to leave.

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TripAdvisor Review

This chain has been sold! RUN AND GET YOUR $$ BACK!

Review by kittymcdivot Clearwater, Florida

Not Dreams or Secrets but we didn’t expect it to be. Resturaunts and bars closed but no one knows which one or when. Hours change...

Check the bar code on your phone every day but they NEVER change to reflect the reality of what is happening. Construction every day making it a treasure hunt to find food and drink. OK, but then they don't let us in because my husband didn’t have on long pants, duh. You closed the other resturaunts. We are willing to work with what is offered. They called our room 3 times one day too see if we wanted our room cleaned. Third time we bartered for towels,instead. Finally went and got beach towels. Only reason we are here is because we had 2 weeks of vacation to kill. We cancelled our next spring at Secrets. Will let the new owner try to unscrew this tired mess and head to Sandals.

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TripAdvisor Review

Great time

Review by theresakJ1916QS

Wow... Super surprised see bad reviews!!! My husband and I went had a great time we're going again in October with some friends and next visit we are bringing our grandchildren! Staff was awesome and very accommodating! Good time!!!

TripAdvisor Review

Bad Room

Review by Larry S

We were placed in an outdated building 1/4 mile from the main resort. Noisy, dirty, broken bed, no hot water first day then no cold water the second. Air in pipes...

Had to walk to the main resort when the ride we requested didn't show up. After much complaining finally was moved to a Sun Club room the second day.

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