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  • Bali
  • Legian
  • The Jayakarta Bali

The Jayakarta Bali

Indonesia, South East Asia
Legian

Surrounded by lush gardens, The Jayakarta Bali Hotel enjoys a great position right on beautiful Legian Beach, famous for its magnificent sunsets. It welcomes guests with its typical Balinese style architecture in a peaceful and tranquil location with direct access to the beach. Shopping and entertainment areas are within easy walking distance; Denpasar's downtown can be reached within a 25-minute drive. This hotel is ideal to spend a tranquil holiday in a tropical environment, yet close to all facilities.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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Prices in the calendar are based on the cheapest room(s) available and your search criteria

Facilities

  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire
  • Transfer service*
  • Airport Shuttle
  • Room service*
  • Laundry service*
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  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Holiday stY

Review by 13georgiaw Newcastle, Australia

I actually stayed here almost 2 years ago now and quite enjoyed my stay! My friends and I aren’t super fussy with our accommodation so here worked quite well for the 5 days. The staff were lovely!! It’s set out quite well and very spacious plus has that Bali feel to it which is what we wanted. The pool is also huge with a swim up bar (what we wanted) and we could bring our own music to the bar as well...

No view of the beach but again we already knew that so wasn’t fussed, I liked that they small shop stores out the front of the hotel too because I enjoy shopping for trinkets. There were 2 buffets as well so we tried both in the different areas and enjoyed all the food ! Our room was conjoined and remained average but the air con worked and we had a great view of the hotel which had all the beautiful trees around so I would suggest getting a room with a nice view of some sort. Would happily stay back here also for the price range as well.

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TripAdvisor Review

Great time

Review by debbied220

Celebrated birthday the staff were great n rooms clean and good size.this was the third time there as we love the location.looking forward to go again as our Easter 2020 was not possible due to covid 19.

TripAdvisor Review

CORONA VIRUS CRISIS -- THE JAYAKARTA BALI REFUSED TO HELP US

Review by ProHarr Toronto, Canada

Our greatest source of anxiety and stress while staying in Bali was the refusal of the Jayakarta Bali Beach Hotel and Resort, -- Kuta, Bali -- to help us get home to Canada during the Corona virus pandemic in March 2020. It was only through the kindness of the BALI LEGIAN IBIS STYLES HOTEL -- A HOTEL AT WHICH WE WERE NEVER GUESTS - that we were able to make arrangements to get to Canada, Toronto by March 21, 2020.

LET ME EXPLAIN:

Partly through a tour package, we were staying at the Jayakarta Bali Beach Hotel from March 3 to March 23. Although 90% of the guests at the hotel conversed in English, most of the guest services and other Jayakarta staff could not speak English...

We also found that the Guest Services staff who could speak English were not helpful and on a few occasions were antagonistic.

We had no cell phone, tablet, or laptop with us to access the free WiFi at Jayakarta Bali Resort or other places in Bali. Around March 10 or so, we heard on television that because of the spread of corona virus, international flights were being cancelled all over the world Thus, we explained to Jayakarta Guest Services that we needed to use their computer to contact our Canadian travel agent to get home. We explained that we had no equipment to access their WiFi. They totally refused to help us and told us to find some other place to use a computer. One of the guest service persons gave us an address of an "internet café." We took a taxi to the address and it ended up being an abandoned building in a warehouse district of Kuta.

For a number of days, we searched on foot in the area around Kuta, trying to find an "internet café or computer" we could use. We were unable to find an "internet café/computer service" where we could access the internet.

Finally, around March 13 or 14, we chanced upon a friendly hotel, THE BALI LEGIAN IBIS STYLES HOTEL, about a 15 minute walk from the Jayakarta Bali. We explained our problem to them and they allowed us to use a guest computer for as long as we needed it. They also allowed us to print any information that we needed. They did not charge us for this service. We were not guests at the Bali Legian, nor had we ever been guest. We were just tourist in trouble and they helped us.

Through email we were now able to access, thanks to the Bali Legian, we learned that our flight to Toronto had been cancelled and that Canada was urging all Canadians to return home as soon as possible. We went back to guest services at the Jayakarta Bali Hotel and explained that our government had requested that we return and that we needed help to contact our airline to changed the date of the flight which had been cancelled. AGAIN, GUEST SERVICES AT THE JAYAKARTA BALI RESORT REFUSED TO HELP US IN ANYWAY. EVEN, WHEN I TOLD THEM THE BALI LEGIAN WAS HELPING US -- WE WERE TOLD TO GO BACK TO THE BALI LEGIAN -- THE JAYAKARTA WAS NOT GOING TO HELP US AT ALL IN ANY WAY.

So we continued to depend on the hospitality of the Bali Legian Ibis Styles Hotel and with their help we were able to make arrangements to leave Bali on March 20, arriving in Toronto on March 21.

I feel that the Jayakarta Bali's refusal to help us during the corona virus outbreak is unconscionable and unforgivable. It demonstrates a callous disregard for the health, safety, and needs of its guests.

I CANNOT EMPHASIZE ENOUGH HOW DESPERATE WE WERE WHEN WE WENT TO THE JAYAKARTA BALI HOTEL GUEST SERVICES FOR HELP GETTING BACK TO CANADA AND HOW DEVASTATING TO US WAS THE JAYAKARTA BALI'S TWO REFUSALS TO HELP US GET HOME TO CANADA. THEIR TOTAL ABSENCE OF CONCERN FOR US AS GUEST WAS A TREMENDOUS BLOW TO ANY FEELING OF PERSONAL SAFETY AND PROTECTION WHILE AT THE JAYAKARTA BALI HOTEL.

FOR THE FIRST TIME IN MY LIFE, I UNDERSTAND THE PAIN, ANXIETY, DESPERATION, AND HOPELESSNESS STRANGERS FEEL WHEN HELP IS NOT GIVEN IN A TIME OF EXTREME EMERGENCIES AND/OR CRISES SUCH AS IS THE CORONA VIRUS PANDEMIC.

The Manager of the Jayakarta called a meeting with us the day before we left. We found out later that the meeting happened at the demand of our local Travel Company representative. The Manager did not really apologize; instead, he stated that we should have a cell phone like everyone else. He never did explain why the Jayakarta would let not let us use a computer when we came to them for help. He did finally let us use a computer to print our final boarding passes and to get confirmation of no visa requirements while in transit. We used a computer that day and the next morning when we were leaving, it is interesting to note that on both occasions that we used a computer at the Jayakarta Bali, there actually were two computers not being used in the office behind the guest relations desk. Again, why was the Jayakarta Bali so reticent not to help us get home during the Corona virus pandemic?

The manager did offer us a free dinner the night before we left; however, we asked instead that he remove about $30 Cdn worth of charges for calls to local cell phones. We had had to call our local Bali tour and travel company to set up tours because we had no access to the internet and could not use email. His response was that these charges were a reasonable expense for the hotel to charge us. We did not accept the dinner invitation. However, when we checked out, we were not charged for the calls.

How different was the gracious concern about tourist shown by the Bali Legian Ibis Styles Hotel. They showed kindness and concern to us who were not guests of their hotel, just tourists, really strangers to them. The Bali Legian Ibis Styles Hotel is the kind of hotel which cares about it guests.

The Jayakarta Bali as a facility, the rooms, restaurants, pools, grounds and location were adequate, however, as I said before, Guest services staff in general could not speak English. Those who did speak English were most often unhelpful and even antagonistic.

On a few occasions, we had to call housekeeping to give us towels and toilet paper even though we tipped our room cleaner every day.

The water at the Jayakarta was not drinkable, but they gave us only the equivalent of two cups of potable water a day, so we had to buy water -- do not buy bottled water at the hotel -- it is very expensive there.

Every other resort we have been to that had non-potable water, has always provided us with bottled water, but not the Jayakarta.

I would also recommend that you not use the hotel Money Exchange service if you are using US currency. The Jayakarta has a system whereby the denomination of the bills determines the amount of exchange. Bills less than $100 denomination are given much less exchange. This is not the case with other foreign currency. It is better that you find a legitimate money exchange outside of the hotel. Make certain that the money exchange is in fact accredited. The difference in exchange given for smaller denominations of US money at other accredited money exchanges is very small compared the money exchange at the Jayakarta Bali.

Finally, I would suggest that tourists who are planning visits to Bali in better times and were concerned about the welfare of themselves as travellers, Please avoid staying at a hotel which has no interest in your well-being and is totally apathetic about your health and safety.

I would suggest instead a hotel like the Bali Legian Ibis Styles Hotel who gives care, help, friendship, and hospitality to all tourists and guests in Bali.

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TripAdvisor Review

Just not good enough

Review by whereami48 Denham, Australia

Our daughter booked us this hotel as a relaxing break after my husband having a recent illness. The first room we was given was mouldy and musty and very worn, we complained next day and was moved to a smaller but better (but still old and tired) We considered moving to a different hotel but the hassle for six more days was not worth it.

Breakfast was basic and they were forever running out of bacon, when a fresh lot came it was gone in a flash and another 10 min wait till another measly plate full appearing. Only good point was the location.

We are leaving a day early and flying home, and yes the Coronavirus stress doesn't help either.

TripAdvisor Review

Below expectations

Review by U980FJgailh

My husband and myself together with another couple stayed 4 nights. Check in was easy, we were showed to our room, the first thing I noticed was the aircon wasn’t cold, when I met up with my friends they said the same, so we went back to reception to report the matter and was kindly moved to another room. The rooms are very basic and although basic they were not very clean...

I noticed the sheets on the bed had been launded but had old stains on them. The bathroom was a bath with over head shower and again very old and in need of a Reno, with a pedestal basin with a shelf above it was difficult to find a place for toiletries. (No toilet brush). The breakfast area was nice overlooking the pool but unfortunately they were renovating the big pool. We didn’t eat at the restaurant only breakfast eggs on toast, not much selection. I won’t be staying there again. Obviously the reviews fall on deaf ears with the response from management about the complaints. I guess you pay for what you get. 4 to 5 star for me in future.

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