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  • Thailand
  • Phuket
  • Diamond Cliff Resort and Spa

Diamond Cliff Resort and Spa

TripAdvisor Review
Thailand, South East Asia
Phuket

The 5-star Diamond Cliff Resort and Spa enjoys a fantastic hillside location in Patong, offering breath-taking, panoramic views of the Andaman Sea. This retreat is ideally situated for those hoping to enjoy the amenities of Patong City, with a complimentary shuttle bus carrying guests to the city centre in 5 minutes. Take a 10-minute walk to Patong Beach and enjoy the soft, white sand and clear waters of the area's most popular beach.

The rooms at Diamond Cliff Resort and Spa

Spacious super deluxe rooms are en-suite and air-conditioned with sea or mountain views and a private balcony. Amenities include FREE Wi-Fi, satellite TV with in-house movies, complimentary fruit basket (1 per stay), complimentary drinking water, safe, hairdryer and outdoor sandals. Diamond suites and grand jacuzzi suites are available at a supplement.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • 2 swimming pools
  • 5 restaurants
  • Coffee Shop
  • 2 Pool bars
  • Spa*
  • Fitness Centre*
  • Tennis court
  • Ocean View Lounge for early check-in and late check-out*
  • *Some facilities may incur an additional fee

The Local Area

The 5-star Diamond Cliff Resort and Spa enjoys a fantastic hillside location in Patong, offering breath-taking, panoramic views of the Andaman Sea. This retreat is ideally situated for those hoping to enjoy the amenities of Patong City, with a complimentary shuttle bus carrying guests to the city centre in 5 minutes. Take a 10-minute walk to Patong Beach and enjoy the soft, white sand and clear waters of the area's most popular beach.

Trip Advisor Reviews

TripAdvisor Review

Cannot wait to go back again

The hotel is super nice. We were upgraded to Ocean View Jacuzzi Room and views from there was excellent. The room is decent size and easily accommodate couple with 2 young kids...

The breakfast was also good with different things every day. The two pool and one with slide is nice for kids. They have activity room for kids which we did not used much. Food is good and decently priced. The hotel is bit off the main Patong Area but within walkable distance to everything. We took our strollers everywhere. Also your EU appliances can be used without converter ( something that I tried to find in different reviews).

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TripAdvisor Review

Magical

Review by Jobbri_JJ World

All I can say is WOW..... This resort is breath taking, view are magical. It is a very clean resort and kids friendly...

The breakfast buffet is so yummy. The staff are very nice and friendly, special thanks to Rita and team for warm welcoming. This is my 2nd times visit and i never regret to choose Diamond Cliff for my holiday. I will be back for sure.

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TripAdvisor Review

Awesome

Had a 30 minute back and shoulders massage with Jui, and came back an hour later for the 2 hour package: Thai compress and foot massage! It was amazing, the staff are so friendly and I would definitely recommend this to anyone.

The welcome drink and ginger tea is a nice touch. And the setting is gorgeous

TripAdvisor Review

In total I paid nearly 11,000 Baht to be talked down to, to have our intelligence insulted. An overall bad experience.

Review by hollie041 Cheshire, United Kingdom

In total I paid nearly 11,000 Baht to be talked down to, to have our intelligence insulted and to have an overall bad experience.

For a 5 star hotel me and my boyfriend are quite disappointed. We checked in on the 14th April 2022 (it was my boyfriends birthday on the 15th)...

When booking directly I requested for something special for his birthday. They quickly replied and said they had a small cake for him.

Perfect!

We checked in and I reminded the receptionist about the cake, she said It would be in the room. It wasn’t. Quite disappointed but not a big deal.

The room was stunning, no problems there at all. So excited to start our 5 star experience…

It wasn’t until we bathed in the evening and above the bath was a vent and in the vent was a speaker that looked exactly like a camera lens! We didn’t know it was a speaker, we were very concerned after being naked and vulnerable. When this was supposed to be a relaxing experience.

We went down to reception almost immediately after we had seen it. The first gentlemen we spoken to didn’t seem to understand the seriousness of our complaint. In fairness he quickly handed us over to a female colleague. She was brilliant and understood how me and my partner felt about the situation. She handled everything excellently, helped calm us down and she is a credit to this establishment! We showed her and the other staff the pictures and she looked very confused and concerned (not knowing what it was) which panicked us even more because staff are supposed to be educated on what’s in the rooms. We had 4/5 people come up to the room to investigate. It turns out it was an old speaker that was part of an tsunami warning system and that it was no longer operational.

Fair enough, not a spy camera. We didn’t take it out ourselves to investigate as we did not want to damage anything in the room. We just couldn’t understand why it was positioned the way it was.

What looked to be a camera lens was perfectly positioned to look through a hole in the vent directly above the bathtub, seriously strange in our opinion, the staff that investigated seemed to agree.

We were so stressed and upset by the whole ordeal thinking we were being watched then having 4/5 members of staff in our hotel room. We didn’t think this was entirely necessary, one or two would have been better considering how stressed we were.

We don’t think you should have something like that above a bath tub when it does look so suspicious. It just ruined the whole experience.

This incident took place at 12:30pm. When we should’ve been relaxing baring in mind it was my boyfriends birthday.

After the worst nights sleep we’ve had after being here for nearly four weeks. By far the most expensive accommodation we had stayed in. It was a treat. We were excited.

Breakfast … a chance for the hotel to redeem themselves slightly. Baring in mind it was included in our Diamond Jacuzzi Room package. We’ve had better breakfasts on budget ferry’s going out of hull than one we suffered through in this “five star resort”. The fattiest bacon, so over cooked it felt like we were eating plywood.

To make matters worse the only compensation they offer us was a free meal in the hotel restaurant after the nights ordeal. After attempting to eat the food at breakfast we were throughly put off the idea of eating there again. After being so dissatisfied with many aspects of our very short stay we knew it was time to leave.

We made our way back down to the reception. After waiting for twenty minutes to be seen to by a member of staff we asked to speak to a manager as we were incredibly disappointed. We told her what happened and she was very kind and understanding. We said we wouldn’t be staying for the second night and she was happy to refund it. Obviously we were happy to pay for the food and drink we had but we didn’t believe we should have to pay the full amount for the night before which we felt had been ruined. Just to make everyone aware we did not refuse to pay we just explained our opinion.

Eventually, an English man strode over to us already looking very annoyed with an ego so big we can’t even describe. We presumed he looked at us and saw that we were young and almost had forgotten we were hotel guests.

The whole conversation we had with him was laughable. He not only talked down to me and my partner but also to his own staff. He talked over me and my partner at any opportunity, insulted his staff’s ability to speak English and he couldn’t have been anymore condescending if he tried. To have our intelligence insulted as he asserted that we had no knowledge of the history of tsunamis in the region. We can’t help but feel he was so rude and dismissive towards us because we are in our twenties and dressed more casually than their average guest. How he attained such a high position in a multi million hotel company which is supposed to offer great hospitality and customer service is beyond us. He simply showed no sympathy, almost like he didn’t care about the hotel experience for his guests. He said if he were to refund the first nights stay it would come out of his own wages. This I very much doubt and if so it wouldn’t have made a tend in his bank balance since he spent half the time bragging about being so high up at a multi million dollar company. He constantly misread the situation saying we accused the hotel of having spy cameras and assumed we were refusing to pay…

We simply raised our concerns for us and future guests for their peace of mind. You’re welcome by the way.

In total I paid nearly 11,000 Baht for 2 nights. I booked directly. More than a week later I still haven’t had a refund. They also didn’t give me my deposit back which was 2000 baht. (Which was in case of any damage caused to the room). No damage was done. In total I’m still waiting for a refund of 6462.50baht (including my deposit). If I get my refund I will happily change the rating to three star but until then it is staying at two.

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TripAdvisor Review

Very good hotel!

We went to visit this hotel and it was exceptional! Close to town which was very good and I just had to write a review. Service was perfect and there was nothing wrong with the hotel. The bed also felt perfect I got around 10 hours of sleep every night...

In my opinion the best in Phuket! 👍

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