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Staying Safe on Holiday

We’re really excited that travel restrictions are being eased meaning you can escape on that all important holiday.

The well-being of our customers is our top priority. We've put the following measures in place for your peace of mind so you can book with confidence.

Fully Refundable Holidays

If the FCO prevent your holiday from taking place you will receive a full cash refund within 14 days.

No Amendment Fees

We have waived our amendment fees so that you have the flexibility to amend your holiday with ease. (Supplier amendment fees may still apply).

Health & Safety

We are working to ensure all local health and safety protocols are adhered to in all our destinations.

Travel Advice

Please read the information below so that you are aware of likely measures implemented to ensure your safety and enjoyment.

Please remember that this information is subject to change and that for the most up to date information about a particular country we would recommend that you visit the Foreign and Commonwealth Office’s travel advice at https://www.gov.uk/foreign-travel-advice

The government has published a list of Covid-19 travel corridors for visitors from England meaning you do not have to self-isolate when returning from these countries. https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors#travel-corridors-countries-and-territories-exemption-list

Passenger Locator Form

Please note that the government has introduce a requirement to complete a passenger locator form prior to returning to the UK. Details and a link to the form can be found here https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Country entry requirements

Some countries are imposing additional procedures prior to entering the country. We have composed an A to Z list of information by country (please scroll further down the page to view).

At the airport

New protocols have been introduced at all airports to keep you safe. These include:

  • Increased cleaning operations
  • Limiting terminal access and the suspension of some facilities to ensure social distancing
  • Introduction of hygiene stations
  • Possible temperature checks
  • Passengers generally should maintain social distancing, wear masks at all times, reduce contact where possible and frequently wash hands
  • Airport check-in, security and boarding will all have measures to ensure your safety and to limit contact
On flight restrictions

All airlines have introduced measures to keep you safe these include increased cleaning operations and the wearing of masks. We have compiled an A to Z list of information by airline (please scroll down the page to view). If your airline is not listed please refer to the airline website for more information.

On holiday

Welcome and your transfer

Our representatives in resort will meet you on arrival and will be able to advise on what measures are being taken to keep you safe on the transfer to your hotel which may include the wearing of face masks. Some transfers may be subject to additional stops and extended wait times and therefore be longer than usual as a consequence.

Your hotel

All hotels have implemented measures to maximum cleanliness and safety. These vary from country to country but all have been developed in accordance with local government advice.

The extra measures may include increased frequency of cleaning operations, the provision of hygiene stations, the wearing of face masks and limitations on access to some facilities. It is likely that bars and restaurants will be operating at reduced capacity to ensure appropriate social distancing, this will vary depending upon whether the seating is internal or external.

Relaxing next to the pool or on the beach will also be subject to new protocols with increased cleaning operations or limitations on the number of people in a particular area to maintain social distancing. The great news is that you should all have more space to enjoy yourself in the sun.

In resort

Please look out for local guidance on what restrictions and measures are in place in resort, our representatives as well as the hotel staff will be able to advise further. We would generally recommend that you should maintain social distancing, carry a protective mask and frequently wash your hands.

We wish you an enjoyable holiday, The Team at Mercury Holidays

Country Information (A to Z)

Visitors entering the Balearic and Canary Islands are required to complete an online form 48 hours prior to entry which can be found here - https://www.spth.gob.es/

In addition, temperature and visual health checks will be conducted.

Upon return to the UK, visitors will be required to self-isolate for a period of 2 weeks.

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/spain/entry-requirements

Visitors entering the country are required to complete an online form prior to entry which can be found here - https://entercroatia.mup.hr/

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/croatia/entry-requirements

From 1 August visitors from the UK are allowed to enter the country but will need to provide a negative COVID-19 test obtained within 72 hours of arrival. Please check the Foreign and Commonwealth Office travel advice for the latest information - https://www.gov.uk/foreign-travel-advice/cyprus/entry-requirements

Any visitors allowed to enter are required to complete an online form which can be found here - https://cyprusflightpass.gov.cy/

Currently there are no travel restrictions in place for arrival into the country. Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be here - https://www.gov.uk/foreign-travel-advice/france/entry-requirements

Travel to Greece is expected to open on 15 July. Visitors entering Greece are required to complete an online form 48 hours prior to entry, which can be found here - https://travel.gov.gr/#/

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/greece/entry-requirements

Visitors entering Madeira are required to complete an online form prior to entry which can be found here - https://madeirasafe.com/#/login

In addition, you will be required to show proof of a negative COVID-19 test carried out 72 hours before you arrive or take a test on arrival and await the results within 12 hours at your accommodation.

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/portugal/entry-requirements

From 15 July visitors from the UK can enter the country without quarantine. Temperature checks and screening procedures will be in place upon arrival. Visa on arrival has been reinstated.  

Visitors entering the country are required to complete an online form prior to entry which can be found here - https://imuga.immigration.gov.mv/ethd/create

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/maldives/entry-requirements

The airport in Malta will fully open on 15 July and travellers from the UK will no longer need to selfisolate. Temperature checks will take place at the airport. Please check the Foreign and Commonwealth Office travel advice for the latest information - https://www.gov.uk/foreign-travel-advice/malta/entry-requirements

All passengers arriving in Malta must complete a Travel Declaration Form and a Passenger Locator Form, these can be found here - https://www.maltairport.com/covid19/

Currently visitors from the UK are not allowed to enter the country. Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/mauritius/entry-requirements

Currently Morocco is not allowing tourists to enter the country. Please check the Foreign and Commonwealth Office travel advice for the latest information - https://www.gov.uk/foreign-travel-advice/morocco/entry-requirements

For visitors entering the country temperature and visual health checks will be conducted.

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/portugal/entry-requirements

Visitors entering the country are required to complete an online form prior to entry which can be found here - https://www.mercuryholidays.co.uk/brochures/covid19-turkey.pdf

Please check the Foreign and Commonwealth Office travel advice for the latest information. This information can be found here - https://www.gov.uk/foreign-travel-advice/turkey

Airline Information (A to Z)

  • BEFORE TRAVEL All travelling customers must fill the health declaration form (https://www.airmalta.com/blog/travel/health-form) prior to checking-in for any Air Malta flight. This form must be presented at the boarding gate either electronically or as a printed copy, prior to boarding the aircraft. Passengers not in possession, may be refused boarding.
  • TEMPERATURE CHECKS you may be required to have your temperature check at the airport before you go through security. If you fail this, you will not be allowed to travel. You may also be asked for a further check on arrival into Spain.
  • FACE MASKS are to be worn at all times in the airport and onboard. As a guide they last up to 4 hours so please bring enough for your trip. You will be refused boarding if you do not have one. Children under the age of 6 are NOT required to wear a face mask.
  • HAND LUGGAGE must now be checked in Free of charge. Only Laptops, baby changing bag and handbags are allowed onboard.
  • ONBOARD MENU Pre-packed food and selected drinks will be available for sale on board. Items on sale can be found in our inflight magazine, Il-Bizzilla. Only credit card payments will be accepted.

For more information go to https://www.airmalta.com/information/about/special-news-overview/specialnews-detail/health-and-safety-update

  • TEMPERATURE CHECKS you may be required to have your temperature check at the airport before you go through security. If you fail this, you will not be allowed to travel. You may also be asked for a further check on arrival into Spain.
  • FACE MASKS are to be worn at all times in the airport and onboard. As a guide they last up to 4 hours so please bring enough for your trip. You will be refused boarding if you do not have one. Children under the age of 6 are NOT required to wear a face mask.
  • PERSONAL PROTECTION PACK will be offered to you onboard. This will include hand gel and an antibacterial wipe.
  • STAY IN YOUR SEAT IF POSSIBLE to minimise movement around the cabin.
  • ONBOARD MENU is temporarily suspended, but a temporary complimentary (Vegetarian or non) meal will be offered. Special meals cannot be pre ordered. If you have any dietary requirements it is suggested you bring your own food. Please use card payment.

For more information go to https://www.britishairways.com/en-gb/information/the-ba-experience/welcome-on-board

  • TEMPERATURE CHECKS you may be required to have your temperature check at the airport before you go through security. If you fail this, you will not be allowed to travel. You may also be asked for a further check on arrival into Spain.
  • FACE MASKS are to be worn at all times in the airport and onboard. As a guide they last up to 4 hours so please bring enough for your trip. You will be refused boarding if you do not have one. Children under the age of 6 are NOT required to wear a face mask.
  • CABIN BAGS you will be asked to stow away, and close the over head lockers yourself.
  • ONBOARD MENU has temporarily been suspended. However, a limited menu is expected to return in the near future. Drinking water will be available on request. If you have any dietary requirements it is suggested you bring your own food. Please use card payment.
  • TOILETS will be monitored by the cabin crew during the flight.

For more information go to https://www.easyjet.com/en/policy/biosecurity-faqs

  • TEMPERATURE CHECKS you may be required to have your temperature check at the airport before you go through security. If you fail this, you will not be allowed to travel. You may also be asked for a further check on arrival into Spain.
  • FACE MASKS are to be worn at all times in the airport and onboard. As a guide they last up to 4 hours so please bring enough for your trip. You will be refused boarding if you do not have one. Children under the age of 6 are NOT required to wear a face mask.

For more information go to https://www.jet2.com/en/flights/safe-travel/in-the-air

  • TEMPERATURE CHECKS you may be required to have your temperature check at the airport before you go through security. If you fail this, you will not be allowed to travel. You may also be asked for a further check on arrival into Spain.
  • FACE MASKS are to be worn at all times in the airport and onboard. As a guide they last up to 4 hours so please bring enough for your trip. You will be refused boarding if you do not have one. Children under the age of 6 are NOT required to wear a face mask.
  • ONBOARD MENU a limited onboard service will be offered with pre packaged snacks and drinks. If you have any dietary requirements it is suggested you bring your own food. Please use card payment.
  • TOILETS will made available to individuals on request to a member of the Cabin Crew.

For more information go to https://www.ryanair.com/ie/en/useful-info/Coronavirus-covid-19

  • HEALTH DECLARATION You will be asked to complete one, 24 hours before you travel.
  • TEMPERATURE CHECKS you may be required to have your temperature check at the airport before you go through security. If you fail this, you will not be allowed to travel. You may also be asked for a further check on arrival into Spain.
  • FACE MASKS are to be worn at all times in the airport and onboard. As a guide they last up to 4 hours so please bring enough for your trip. You will be refused boarding if you do not have one. Children under the age of 6 are NOT required to wear a face mask.
  • CABIN BAGS you will be asked to stow away, and close the over head lockers yourself.

For more information go to https://www.tui.co.uk/destinations/info/our-holiday-promise