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  • Saint Lucia
  • Gros Islet
  • Cap Maison Resort and Spa

Cap Maison Resort and Spa

TripAdvisor Review
Saint Lucia, Caribbean
Gros Islet

This comfortable hotel is in Gros Islet. The total number of bedrooms is 49. Pets are not permitted on the premises.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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The Local Area

Trip Advisor Reviews

TripAdvisor Review

Beautiful property, but the devil's in the details...

Review by NotMarcoPoloMA Boston, Massachusetts

We just returned from the “Peak to Beach” package that had us spending three nights at Ladera (see separate review) and three nights at Cap Maison for a special wedding anniversary. For a five-star resort to be truly special, it must seamlessly tie together atmosphere, food & drink, service, and operations. Sadly, in our experience, Cap Maison fell short on the latter two.

First, the positives...

This property is lovely — from the location, to the architecture, to the grounds. When dining at Cliff, you’re overlooking the ocean just feet above it and, at the Naked Fisherman, right on the beach. The beach is well maintained (but on the smaller side) and there were plenty of umbrellas and beach toys for everyone in our experience. (Note it’s technically just outside the resort and at the foot of a 92-step stairway.) Overall, Cap Maison presents a special atmosphere. At the same time, it’s important to note that, unlike Ladera which had only couples and no children, there were many families at Cap Maison (maybe due in part to Easter week?) with the requisite higher volume. On then food front, meals were creatively put together and presented, and nearly everything we had was delicious, especially the dinner menu. We stayed in Room #9, the highest-level accommodation, an “Oceanview Suite with Pool and Roof Terrace.” The suite was incredibly huge, and beautifully designed and outfitted. We had multiple spots, both inside and outside, to relax and enjoy the surroundings.

Now the negatives. First, we found the service to be somewhat clunky and inconsistent. Unlike at Ladera, it didn’t feel like the staff was uniformly and unwaveringly focused on the guests. That’s not to say there weren’t several bright spots and some outgoing and lovely people we met - from servers to the gentlemen who worked on the AC in our room (more below). However, you might expect some surprises at unexpected junctures. For example, one night my wife headed back to our room and I stayed behind to ask for a couple of desserts to go. For some reason, it took upwards of 30 minutes to receive them and, when they arrived, the check had incorrect entries on it that then took more time to correct. Conversely, the next evening, the service at dinner was so efficient to the point where we felt rushed, barely finishing appetizers before our main courses were served. Again, the experience felt inconsistent.

That said, the biggest issue with our stay was the lack of follow-up around the air conditioning in our bedroom (the only room of the suite with AC) that ended up overshadowing our entire stay. When we arrived, we commented that it didn’t feel very cool in the bedroom and the women showing us the room agreed. Minutes later, a gentleman arrived toting a big fan. He took a look at the AC and proclaimed it fixed. Several hours later, when then room temperature hadn’t changed, we let the front desk know. Another gentleman arrived, worked on the system, and told us it was fixed. It wasn’t, and we had a rather warm night despite the fan. The next day, we spoke to another associate, and a third gentleman came to have a look. We were told ahhh, the gas canister needed replacement and that now all would be well. It did improve…ever so slightly. The next day, I thought it might be a good idea to just make the manager aware of our ongoing experience (as no one in management had reached out). I was told by a nice young man behind the front desk that the on-duty manager (Aaron) also managed the restaurant and would find us during dinner to speak with us. That didn’t happen, and I was disappointed by the lack of follow-up. I went back to the front desk after dinner and Aaron was called to meet with us. He told us the room next to ours (Room #10) was cooler than ours and arranged to have it made up in case we wanted to sleep there. We did check it out before going to bed and it didn’t feel any cooler (maybe because it shared the same system?). Also, instead of a King bed, there were two singles pushed together - not great. So we returned to our room. At this point, we were ready to just try and put it all behind us and enjoy our last full day at the resort. During the day, I stopped by the front desk to check on our transfer to the airport the next day. The woman who had met us when we first arrived was there, and asked whether the AC had been repaired. I told her the whole saga, and she said I really should speak with Ross, as he’s the general manager. I said I would be happy to. As it was Easter Sunday, she said she thought he would be in the next day, and that she would have him reach out to us. Well, as you might guess at this point, Monday morning turned into noon and no contact from Ross (or anyone else following up if Ross were not there) prior to leaving.

In reflection, a couple things might have helped. First, if that were as cold as it could get in our room, they could have told us and we would have dealt with it. But the staff agreed with us and kept coming to fix it, which made us continue to believe that the unit could (and should) pump colder air. Also, importantly, at a five-star property, there should have been much better communication between staff and management, and the latter should have proactively shown a bit of interest, particularly as we were in their top-tier suite. We generally enjoyed our stay at Cap Maison but, unlike Ladera, we have no interest in returning. There are simply too many great places out there waiting.

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TripAdvisor Review

A memorable experience

Review by Pioneer60703110690 New York City, New York

I stayed at Cap Maison for 7days for my birthday on November 13 and couldn’t have chosen better. Very excellent facilities, attentive staff, and one of the best tasting meals and drinks I’ve had at an all-inclusive hotel. Everyone was super friendly, but Tady, in particular, made everything so memorable; she made us feel welcome and treated us like family while maintaining her professionalism level...

She made sure we were seated on time for my birthday brunch on the rock, always greeted us and welcomed us with warmth, and, most importantly, remembered our names. I can’t wait to revisit!

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TripAdvisor Review

Breathtaking

Review by midm0sie White Plains, New York

We can’t say enough about how beautiful this resort was. Everyone was extremely friendly and helpful. Alison at the restaurant went above and beyond to make our girls feel special...

We can’t wait to go back. (Just wish I knew about the rock pool beforehand, I just saw it on IG).

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TripAdvisor Review

Great Family Vacation!

Review by quizzobob Philadelphia, Pennsylvania, United States

We just returned from our eighth visit to Cap Maison and once again, we had an incredible visit, in many ways, our best ever. We traveled with much of our family - 5 of our adult children and their spouses and 12 of our grandkids - and all of them had a terrific time. Since we had such a large group, we stayed at the resort most of the week, and there is plenty to do...

The beach is great and water sports, kayaking, snorkeling, etc. are all included. The pool areas are lovely and the grounds are exceptionally maintained with lots of beautiful flowers. Food and beverage manager Aaron hosted a couple of wine tasting events in Cellar Maison which were fun for the adults. The adults also all took advantage of the first class spa and had multiple treatments during the week. And the meals were once again just exceptional - all of them from breakfast through dinner at both the Cliff at Cap restaurant and The Naked Fisherman. And finally, the staff, many of whom we have known since our first visit in 2013, continues to provide outstanding service. It is what you would hope for in a 5 star resort and the folks at Cap Maison never disappoint and in fact very often exceed expectations. They staged several beautiful and delicious meal events for our whole group that made the week just that much more special. All in all, it was a memorable family vacation, one that will be talked about for years to come. BTW, we were at Cap Maison for a long planned retirement party, one that we were forced to postpone for two years due to Covid, but it absolutely was worth the wait and would be the ideal spot for any special occasion or group vacation.

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TripAdvisor Review

Beautiful hotel & location, fantastic food

Review by zaraa401 Leicester, United Kingdom

Me and my husband have recently returned from a week's stay where we had booked a garden view room and the inclusive package. We arrived fairly late in the evening and were quickly greeted and taken to our room which appeared to be an upgraded junior suite opposed to the garden view we had booked. The room although not what I would call fancy was lovely, very spacious, beautiful bathroom with lots of toiletries including much needed insect repellent and everything else you could want or expect including a mini bar that was restocked daily. Shortly after getting into our room 2 plates of cold cuts were delivered to the room which I thought was a lovely and much appreciated touch. This plate of cold cuts was delicious and a good indication of the food to come as every meal really was fantastic...

Both restaurants have amazing views with The Cliff offering a al carte experience and The Nake Fisherman offering a more relaxed atmosphere but equally good food. The hotel and it's grounds are stunning and very well maintained, the main pool area over looking the cliff really is a breathtaking place to spend your day. As mentioned we upgraded our booking to the all inclusive and looking at our daily bills it really was worth the money and there was very little that wasn't included in the package. What I would say is that the hotel is very quite and the only thing we felt it lacked was somewhere to just sit and have a drink before or after dinner with a bit of background music nothing wild but something more to do of a evening than just dinner. But this purely personal preference. Overall I couldn't recommend Cap Maison high enough and would definitely return.

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