Name: Moon Palace Cancun All Inclusive
Price range: from £1,540.96pp (7 nights includes flights and transfers)

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Pool

This resort is an absolute mess. Dirty rooms, terrible food, and on top of all that. They allow broken glass around the pools. They have the nerve to charge $50 for first aid services. This isn’t a place for kids or anyone else. Stay away from here.

Stay away

I've gone to Palace Resorts for 16 years and, based on reviews, I was nervous that quality took a nose-dive post-pandemic. However, that was not our experience. My husband, 2.5 year old twins, and I traveled with my parents, brother, and his girlfriend. We stayed for a week. There was always something good at the buffet, but the a la carte restaurants were incredible! Finding seats near the pool or the beach sometimes took work, but we always found somewhere to sit. My husband and I loved our excursion to Chichén Itzá, Hacienda Chukum, and Valladolid with Adventuras Mayas. I thought 2 hours wouldn't be long enough at Chichén Itzá, but our guide spent the whole drive to Chichén Itzá giving us details, so we had plenty of time to walk around on our own after the tour. The pork pibil Hacienda Chukum was some of the best I've had and the cenote was gorgeous. Our suite was perfect and I didn't notice anything being in disrepair. I always saw people working to maintain facilities. The playroom at Sunrise was great, my kids are still asking to go there and to the beach a week later. This was our first time traveling with little ones and we all agreed that we'd love to go back! Moon doesn't have the turquoise blue water of the hotel zone, but you can take a shuttle for the day to Beach or Sun Palace, which does!

Sunrise

Great price-value.  Exceptional service and accomodations.  For an all-inclusive hotel, the food and variety is very good as are the brands for the open bars.  Staff is extremely friendly and accomodating and in some cases went out of their way for service.

Great Getaway

Moon Palace truly is the ultimate chain. They are a well oiled machine! From the incredible app that allows you to book restaurants, chat with someone live at any moment, order room service, or just look at the daily events - best experience thus far at an all inclusive. My son came down with an incredibly high fever, onsite doctors looked at him right away, ordered medication and delivered to the room. They also came back to ease my worries and check on him in our room two days later. The public relations desk is lovely, they assisted with getting the medication and following up to check on him. Thank you Jorge!

High level notes:
- stayed at Nizuc. Nice and quiet, less crowded than sunrise which we preferred
- kids club is great, they had video games to entertain the kids
- the wired lounge had Xbox so all the boys loved it. No wait either
- pool bar staff were so attentive! Drinks kept flowing, even for the kiddos!
- food was incredible, didn’t get sick and the flavour was exceptional. Steak house and teppanyaki were my favourites
- ground transportation was quick and lovely
- lots of activities for adults and kids. They even had a floating obstacle course in the pool. So great
- well maintained property, all staff so kind and helpful

Only negatives:

- if it’s windy, they don’t let you put up the umbrellas. Not ideal - but I understand
- if your airport transport is an external partner, it was difficult to find out pick up times. You have to go to public relations and they contact the travel company. Recommend getting a binder and printing them out for guests like other resorts do
- rooms are tiny if you have a family of 4, maybe book the grand if you like something more spacious 
- I didn’t find the watermark at the grand to be worthy of $100USD pp and $50 per child. It was nice but small and the little kiddos were unable to ride any slides (3’11 minimum requirement)

Great family fun! Would come again

The trip was great and we felt well cared for by staff. The restaurants were excellent as long as you don’t mind waking up at 7am daily to secure a reservation. Unfortunately, you are not able to make a reservation until check-in which means you can’t access most restaurants other than the buffets for the first 2 days during busy season. The second night of our stay, the main restaurant with a buffet was unexpectedly closed leaving minimal options for dinner. This seems like a problem that could easily be addressed by allowing guests access to the reservation system 2 days prior to check in. Overall, this didn’t tremendously impact our trip and we had a wonderful time!

Good experience

The Moon Palace All Inclusive is a magnificent luxury resort beautifully nestled at the very end of Cancun south shore. It enjoys a quiet setting far from other resorts, although it is conveniently linked to the vibrant and active areas of Cancun. This hotel delivers a bold new statement on the nature of hospitality and offers a refreshingly unique travel experience in a tourist destination like no other where guests enjoy an abundance of entertainment, relaxation and pure bliss.

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Moon Palace Cancun All Inclusive