Name: Moon Palace Cancun All Inclusive
Price range: from £1,560.70pp (7 nights includes flights and transfers)

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Pool

I’m staying here right now and have to flag the house keeping services are horrendous. I’ve had to call and request on the app SEVERAL times a day for our room to be cleaned any only TWO days out of 7 have they shown up. And when they do they do half the beds and not until after 5pm even though I’ve been requesting to come asap since 7am. This is not what I expect from a 5 star resort!!!! So dissapointed. I even called to talk to their manager/pr and they did nothing to help. Boo.

They don’t clean your room

Recently stay at moon palace Nizuk, at check in one of the salesmen told us A free visit to the Grand and free facility and restaurant. Actually, that is scam and high pressure membership sale . Don’t buy anything there! Stay away from the sale! We purchased A fake return coupon which is $299, because the hotel facility is friendly for family. Salesman didn’t tell us any limits and it cannot return or cancel. We found out this coupon could found on their official website, it is free for public, and it very useless, it limit you use hotel credit, one way transportation and if we book hotel on 2026 is will extra$199. Also limit only stander room! Est.

Stay away from membership sale or coupon sale

Really nice place for vacation, my family are very like here and enjoy the trip!

Super great for staff service and restaurant. Breakfast is good.Wonderful view can see every morning,  Staff is polite and impressive, always recommended nice place to visit.

Wonderful

The check in process was awful.  Arrived at hotel for 3pm reservation (after long day of travel).  We were told the room wasn’t ready, but would be by 3:30.  6pm came and went with no communication (despite repeatedly checking in at front desk).   Had to basically threaten to leave until we were given a room.  The property itself (we stayed at The Grand) is run down and dated. 3 star caliber (at best).

Disorganized and Chaotic Experience & Run-Down Rooms & Amenities

I do not feel safe! 

My family, a group of 10, and I arrived at Moon Palace last night. We are staying at Sunrise. 

So far the our experience has been absolutely terrible. This is not a family friendly resort. They are 100% devoted to selling upgrades to everyone and do not care to provide the basic necessities. 

Our family was split up with two rooms next to each other and my room (1 adult 3 minors under the age of 7) placed all the way at the golf course, about 2km away. They did not care about the fact that I have been isolated from the rest of the family. 

Then, no one was taking us to our room. They expected me to go find the room at 9pm at night,  by myself with my 3 kids and a stroller, so far away from the lobby. Every other resort I've been to has a bellhop take you to your room and show you the room, anything on the way and tips about the resort. After going to them in tears, someone finally took me on the golf cart. Once he started to help, he was great. 

The rooms are tiny. Bathrooms are so small. In my room, the shower wasn't draining, so my kids couldn't shower. The telephone doesn't work, so I couldn't call for help. 

We ordered room service on the app. I requested dishes be picked up and they said I can put it outside. This morning, my entire front door was filthy. Animals had ravaged the plates and smeared food everywhere. 

This morning I requested a change in room, given the distance from my parents and brother and i feel unsafe as the path to the golf course is dark at night. The manager would not budge. They wanted me to pay for the rooms. They do not care about customer safety. Profits are the biggest priority.

Not family friendly - I fear for my safety

The Moon Palace All Inclusive is a magnificent luxury resort beautifully nestled at the very end of Cancun south shore. It enjoys a quiet setting far from other resorts, although it is conveniently linked to the vibrant and active areas of Cancun. This hotel delivers a bold new statement on the nature of hospitality and offers a refreshingly unique travel experience in a tourist destination like no other where guests enjoy an abundance of entertainment, relaxation and pure bliss.

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Moon Palace Cancun All Inclusive