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  • Mexico
  • Cancun
  • Moon Palace Cancun All Inclusive

Moon Palace Cancun All Inclusive

TripAdvisor Review
Mexico, North America
Cancun

The Moon Palace All Inclusive is a magnificent luxury resort beautifully nestled at the very end of Cancun south shore. It enjoys a quiet setting far from other resorts, although it is conveniently linked to the vibrant and active areas of Cancun. This hotel delivers a bold new statement on the nature of hospitality and offers a refreshingly unique travel experience in a tourist destination like no other where guests enjoy an abundance of entertainment, relaxation and pure bliss.

SMOKE FREE PROPERTY

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Airport Shuttle*
  • Room service
  • Laundry service
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Mexico sun in March

Review by 220suzanner Culcheth, United Kingdom

Had a week at The Nizuc in March and this was our second visit. Check-in at the hotel was disorganised and a bit of a free for all, which wasn't expected, but after that the Hotel didn't disappoint. Food and pool service was excellent and in particular the service from Guadalup in The Bar, remembering our names and preferred drinks from day 1...

Did wonder why the restaurants often had no white wine, but we experienced the same in Jamaica in January.

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TripAdvisor Review

5 star excellence!!

Review by pamelafranklin961 Bude, United Kingdom

Got back to the UK last Saturday (23rd of April) after two weeks at this AMAZING hotel. This was a family holiday celebrating birthdays and an anniversary and introducing new family members to the Moon Palace experience! And suffice to say it didn’t disappoint. We were all hoping that our experiences of previous visits pre- covd to this hotel would be just as memorable, and they were! In fact this holiday exceeded all expectations...

Check in was initially a problem re allocation of rooms, but this was soon rectified by the very helpful and friendly reception staff so we were more than happy with the outcome. Our holiday had begun! We were looking forward to seeing again some members of staff who have become very special to us and now class as family. From the first day Hugo the gourmet food and beverages manager at Nizuc made a point of introducing himself and offering his services to us to make our stay special, and he did! Organising a special evening in El Mangler, the table was presented beautifully and the food was amazing and the celebration cakes were delicious.He made a point of talking to us everyday and went out of his way to make all our family feel special.We would like to mention Carlos Vollbert our pool waiter at Nizuc who was there for us throughout our holiday. It was fantastic to see him again, a special friend who feels like family to us now. Likewise we have to mention Miguel, Raphael and Umberto three of the other pool waiters who also looked after us so well. Also a mention for our friend Miguel Yah Rodriguez in El mangler restaurant who we were so delighted to see again who made every meal there so special, making amazing desserts for us and Mayan coffee. Thank you so much Miguel. Also we would like to mention other staff from El Mangler, the chef Oldner Zaharia’s, Fabiola At who worked with Miguel and Head waiter Alejandra Luna. What an amazing collection of staff you have at Moon Palace, we appreciate them all. This holiday was a very special experience for all our family and we take away wonderful memories of it all. Be very proud of your hotel and it’s staff you are amazing. Thanks so everything, Pam and Den Franklin

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TripAdvisor Review

AMAZING HOLIDAY

We have just left Moon Palace and what an amazing holiday. The hotel is just unreal, pool is always clean, the beds are the comfiest thing ever and the staff look after you like royalty. Big thank you to Rafael Rodriquez and Jorge Baas who looked after us daily at the pool bar. They constantly made sure we was happy and remembered our drinks orders. Also the staff at Lobby Bar-Nizuuc where fantastic every night...

They made whatever drink or shot we asked for and we had a good laugh with them all the time. Thank you Armado Cauich, David Brito, Carlos Leon, Christopher Celis, Alberto Carlos Lorena and Clarivcle they have been fantastic to us! We shall be returning very soon, couldn’t fault the hotel. Such a special holiday! Literally the only thing it was missing was a pick and mix sweet shop!

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TripAdvisor Review

Dr David Avalos

The trip was good. I had complications with my knee and needed to see a Doctor. Moon Palace sent Dr David Avalos to see about my situation...

Very professional, he fixed me up in no time. Back to business. Nice job doc. Impressive!

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TripAdvisor Review

Amazing place to go on vacation, the variety here is insane!

Background: I have a Diamond membership at Moon Palace and my family and I believe its one of the best investments we have made. We have been coming to Moon Palace for 12 years, I am now 24. From vacationing here as a little kid to now being a young adult, I have seen the wide variety of amenities this resort has to offer...

Especially being older now, I experience this place in a completely different way than I did 12 years ago. I have always looked forward to coming back here the following year even before my vacation was over. There are so many different things to do at the resort and if travelling with a family of all ages, there is something to make everyone happy here.

Pros; -Great service and staff who is happy to come to work everyday -All types of activities spread throughout the day, for children and adults. Ex:(water polo, live music in lobby bars, nightly performances, etc.) -Guests are all like minded and easy going, we have made a plethora of friends every year we have gone. -Kids will enjoy there time as they will meet other kids their age and spend time with them. Again, coming here since I was 12, I have made friends every year. -FOOD IS AMAZING HERE, SOME RESTAURANTS MIGHT NOT BE YOUR CUP OF TEA BUT THE VARIETY THEY HAVE IS WHAT MAKES IT SO SPECIAL (ALOT OF PEOPLE IN THE REVIEWS EAT ONLY AT 3 OF 20+ RESTAURANTS, GET SOME VARIETY IN!!!! -The pools here are amazing, staff is exceptional especially at the pools. -The rooms are great as well. Cold, well cleaned, and beautifully designed, but my family and I spend the majority of the vacation using the rest of the resort and its facilities. Please do the same. :) -Golf course is awesome, you feel like a member at a Country Club. World class.

Cons -Make sure you reserve dinner times the night before you plan on going to the specific restaurant.. Could be a long wait depending on the restaurant you choose if you wait till last minute, just do a little planning and you'll be good. -For the pools, try to get a spot early in the morning or it could be stressful if trying to later in the day. -They have a great system for transportation (golf carts and shuttle buses), but can be more infrequent later in the night, if leaving the bar/club it may take a few minutes to get a ride back. -Beach isn't the best, lots of seaweed usually. Look to spend more time in the pool.

Overall: This resort is amazing if you want to come as a family. There is something for everyone here and that is what make this resort shine. Everyone, guests and staff both, are easy going and very social. Also, if you enjoy nightlife, this a great place to go. The clubs and bars here have great energy and are great places to enjoy while on your stay.

See you with my Mom and 2 buddies June 18th, 2022. ;)

-Josh from CT

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