Name: Moon Palace Cancun All Inclusive
Price range: from £1,434.64pp (7 nights includes flights and transfers)

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Pool

Nizuc was awesome as always. Great service, great weather, good food and drink. 1 thing I would change would be some kind of menu, or what food is being served on buffet, for particular day. Like indian food is friday, or whatever day it is

Great as always

I am rewriting this review  again as obviously Moon Palace has requested it to be reviewed.  Do not go here.  The rooms are not as clean as they once were, the food is subpar, the only positive thing is the staff are pleasant.  After they call your room daily, if not numerous times a day they want to you to go on a tour.  The tour is a lie, they just want you to buy a worthless membership.  Fo the cost of what this place is, it is not worth it.

DO NOT STAY HERE!  THEY ARE OVERPRICED AND DISHONEST.

Wow, talk about nickel and diming - haven't even arrived and what an awful experience trying to arrange a simple hotel pickup that's supposed to be all included. I booked two rooms both prepaid for $5,000 total, one for my folks and one for myself. On hold for 15 minutes with their transportation desk only to be told at the end that my booking doesn't qualify for airport pickup as its 3 days, while my folks booking does as it's for 4 days. I paid for both. Great way to piss off and alienate people before they even arrive.

Awful nickel and diming about airport pick-up despite spending $5,000 on a reservation

BAIT AND SWITCH (to be updated): I booked Moon Palace 3 months ago for a trip with friends under their unlimited golf promotion. I reached out immediately to have the package attached to my reservation and was told the promotion no longer existed (it was and is still on their website and I have a screenshot from when I booked). I have since been redirected in circles between concierge, golf course management, and a random alias that handles golf course reservations. There have been 33 (!) emails exchanged since original booking and I still don’t even have tee time options. I have also called multiple times to the hotel’s direct number and extension of concierge and haven’t gotten an answer. The phone rings until it disconnects. 

I will return to this review and update after my stay. If you’re considering booking based on a promotion from Moon Palace, I would strongly advise against doing so.

BAIT AND SWITCH (to be updated)

Resort staff does not care about its guests’ safety! While there I was verbally attacked by 2 men….screaming profanities & spitting in my face. Security was called & a report was filed. Resort staff never once checked back in with me afterwards. Finally on our final day I went to Public Relations to speak with someone. They confirmed that there was a security report on file and that they should have at least called our room to check on us. All they could offer was an apology & stated that they “dropped the ball”.

Women Beware……Your Safety Does NOT Concern Staff

The Moon Palace All Inclusive is a magnificent luxury resort beautifully nestled at the very end of Cancun south shore. It enjoys a quiet setting far from other resorts, although it is conveniently linked to the vibrant and active areas of Cancun. This hotel delivers a bold new statement on the nature of hospitality and offers a refreshingly unique travel experience in a tourist destination like no other where guests enjoy an abundance of entertainment, relaxation and pure bliss.

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All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

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Moon Palace Cancun All Inclusive